Senior Project Manager - Digital Transformation

TELUS • Vancouver, BC

9d • Remote

About The Position

Lead transformational change across TELUS's enterprise technology landscape as a Senior Project Manager driving the evolution of our Service-NOW platform and ITSM ecosystem. You'll own end-to-end delivery of complex, high-stakes projects—managing enterprise and mid-market customer migrations from legacy systems while championing innovation that enhances both customer and employee experiences. This role is ideal for someone who thrives in a fast-paced environment, balances strategic thinking with tactical execution, and is energized by delivering measurable business outcomes.

Requirements

• Advanced Project Management Expertise – Deep knowledge of industry-leading methodologies and best practices
• Executive Presence & Communication – Exceptional ability to influence senior leadership and cross-functional teams with clarity and confidence
• Strategic Problem-Solving – Strong analytical skills combined with creative thinking to navigate ambiguity and competing priorities
• Team Leadership & Mentorship – Natural ability to inspire, develop, and motivate diverse teams
• Organizational Excellence – Meticulous attention to detail with exceptional time management across multiple workstreams
• Business Acumen – Understanding of financial management and how project delivery impacts business outcomes
• University degree or 7+ years of equivalent hands-on project management experience managing complex, cross-functional projects
• Professional Project Management certification (PMP, PRINCE2, or equivalent) – current and active

Nice To Haves

• Lean Six Sigma Black Belt or equivalent process improvement certification
• TELUS PM Silver certification (for internal candidates)
• Enterprise-scale Service-NOW implementations or ITSM platform migrations
• Software platforms or digital transformation initiatives delivery
• Process improvement, automation, or legacy system modernization background
• Coaching and developing project management capabilities within teams
• Agile, Waterfall, and hybrid delivery methodologies

Responsibilities

• Manage large-scale, multi-track initiatives with significant business impact.
• Define scope, secure resources, develop realistic schedules, and ensure timely delivery.
• Own project budgets, track spend against forecasts, and optimize resource allocation to maximize ROI.
• Proactively identify and mitigate risks while managing conflicting priorities, dependencies, and change requests.
• Establish and enforce quality standards, ensuring all deliverables meet enterprise requirements.
• Build strong relationships with executives and cross-functional teams.
• Deliver compelling progress updates and keep stakeholders informed on status and risks.
• Build high-performing teams by coaching in modern project management methodologies and mentoring emerging talent.
• Establish integrated performance management systems and identify opportunities to streamline delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior