Manager, Digital Transformation

Skills For Change Metro•Toronto, ON

8d•Onsite

About The Position

With 40 years of operations, Skills for Change is a highly respected non-profit charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs including mentoring, employment, settlement, and language training, together with specialized programs for trades, women, and youth. The Manager, Digital Systems and Integration is a part of Skills for Change’s Management Team and is responsible for leading the digital transformation activities at all SFC’s sites. The successful candidate will have a proven track record in project management, digital knowledge and transformation of business processes to boost efficiency. The position supports our new SDF Capital Projects from an IT infrastructure perspective.

Requirements

Bachelor’s degree in IT, Business Administration, Operations Management, Project Management or a related field.
Minimum 5 years of experience in an Information Technology role; Google Suite, Microsoft Office 365, SAGE and CRM acumen.
Experience leading digital transformation projects in a complex organizational environment.
Strong analytical and problem-solving skills, with the ability to identify issues and develop solutions.
Excellent communication and interpersonal skills, with the ability to build relationships.
Demonstrated ability to manage multiple projects, priorities, and stakeholders simultaneously.
A clear vulnerable sector check is required.

Nice To Haves

A Master’s degree is considered an asset.
Experience in the non-profit sector and/or working with immigrant and refugee communities is an asset.
Outstanding judgement and demonstrated project management skills who will ensure projects are well managed and followed through to completion.
Ability to review, update and recommend IT policy to Finance director.
Keen attention to detail to provide quality assurance of deliverables including oversight.
Managed multiple projects in a fast-paced environment; familiarity and/or experience with project life cycle.
Understands and has managed digital transformation projects, supports organizational change with ability to adapt quickly to a changing environment.
Demonstrates the ability to work collaboratively on cross-functional projects and programs and provides Software, application trainings.
Creates, tracks and manages annual IT budgets and forecasts to support finance director.
Has a service mindset and excellent interpersonal, written and oral communication skills and customer focus.

Responsibilities

Support the Information Technology function by providing oversight, direction and coordination related to organization-wide technology planning and utilization, including integration of information systems, voice and data networks and telecommunications in coordination with an IT management company.
Ensure a secure and quality IT infrastructure for the effective delivery of IT services across the organization without interruptions.
Research and identifies information systems and technology trends to foster an environment of continuous implementation of best practices and policies.
Oversee the onboarding and offboarding of staff and volunteers from an IT, Admin and Operations perspective in coordination with the HR team.
Ensures ongoing automation of business processes to improve efficiency and effectiveness in the use of our applications and mission- critical systems.
Use metrics to assess the overall success of the organization and technology & use data to identify process, talent, and technology gaps.
Provide operational leadership of information management and technology including planning, development, evaluation, and coordination of all related initiatives.
Lead business process mapping to identify the business drivers for the selection of technology solutions.
Define and adjust technology standards and technologies in close collaboration with SfC’s leadership and management.
Implement a digital tools strategy including integration of different platforms and systems (Blackboard, Salesforce, Trello, ZOOM, etc.).
Research and be updated with latest technology trend to boost organizational capacity, efficiency and innovation.
Oversee all aspects of CRM management through hands-on administration and optimization.
Drive innovation, change and continuous improvement through CRM automation, e.g., Automate business processes using CRM and MS power tools such as flows, process builders, workflow rules, approval processes, and formula fields.
Partner with the program management to maintain, develop and execute all CRM Reports and Dashboards.
Improve the overall quality and completeness of documentation.
Document all flows, rules, and metadata changes per the business requirements and workflows.
Implement a digital tools strategy that ensures seamless integration across platforms, including Office 365, Power BI, Zoom, Blackboard, and others.
Lead the transition from Salesforce to a new CRM, ensuring data migration, accuracy, and continuity.
Ensure all digital systems are interconnected, enabling smooth data flow and real-time reporting across platforms.
Automate reporting and workflows using Power BI/Power Automate and integrate it with other systems for centralized data visualization and analytics.
Manage Office 365 with other systems, ensuring tools like Outlook, SharePoint, and Teams are efficiently used across departments by providing training.
Ensure interoperability between all digital systems, creating APIs or data connectors where needed to link platforms and maintain consistent operations.
Support cross-platform collaboration by connecting Power BI with Office 365 tools and other software to automate workflows and enhance productivity.
Providing leadership and design support for a significant capital project (2026-27) and working closely with the architect and conducting site visits at all three locations.