Digital Transformation Instructor

Government of Alberta•Edmonton, AB

11d•Hybrid

About The Position

The Ministry of Arts, Culture and Status of Women works to improve Albertans’ quality of life through support of cultural development, historical preservation, and increased gender equality. The Community Development Unit (CDU) within the Ministry supports the non-profit/voluntary sector (NPVS) and community organizations by building human and social capital, raising awareness of the sector's critical role, and enhancing organizational capacity through facilitation and training. Reporting to the Senior Manager, Learning and Development (L&D) in the CDU, this position is responsible for the full life cycle development and delivery of learning materials and opportunities. The L&D team aims to provide Albertans with easy access to information, resources, and training to successfully govern and operate non-profit organizations. The Digital Transformation Instructor specifically enables members of the public working in non-profit organizations, including staff, leaders, and volunteers, to successfully transition their work into secure, cloud-based digital environments. The role focuses on practical, applied instruction in Microsoft 365 (SharePoint Online, Microsoft Lists, Power Apps, Teams, OneDrive) and Google Workspace (Google Drive, Docs, Sheets, Forms, and shared collaboration tools), as well as other relevant applications. This position bridges the gap between complex research and technology and engaging education, collaborating with Instructional Designers to transform raw information into high-impact webinars, online courses, and other learning products. The instructor's work will reach tens of thousands of learners annually via the Non-Profit Learning Centre on Alberta.ca.

Requirements

University graduation (Bachelors’ Degree) in a related field (i.e. Computer Science, Business Intelligence, Data Science/Analytics, or related field) plus four years related experience; or equivalent.
Strong practical experience with Microsoft 365 and Google Workspace collaboration tools.
Applied experience using Power Apps or other low‑code/no‑code tools to build simple business solutions.
Digital transformation, instructional design, or train‑the‑trainer credentials.

Nice To Haves

3 - 5 years of experience in the design, development and implementation of technical, software and workflow solutions.
3 - 5 years of experience in teaching, adult-education, corporate training, Learning & Development, communications, or digital content creation role.
Basic understanding of Instructional Design including writing learning outcomes using Bloom's Taxonomy.

Responsibilities

Teach engaging live webinars, facilitate participatory learning activities, and moderate discussions and answer questions, while managing both the technical platform and the public-facing delivery.
Enthusiastically deliver applied online and in‑person instruction on Microsoft 365, Google Workspace tools, and other applications.
Apply adult‑learning principles, accessibility standards, and real‑world non‑profit scenarios.
Monitor learner data and feedback to improve delivery, identify content gaps and perform quarterly audits to perform continuous improvement and keep the digital library current.
Guide organizations in designing and implementing cloud‑based workflows.
Support learners to map current‑state processes and redesign them using Microsoft 365 and Google Workspace tools.
Teach how to use SharePoint, Microsoft Lists, and Google Forms/Sheets for structured information management and intake.
Introduce Power Apps and comparable low‑code/no‑code approaches to replace manual or paper‑based processes.
Emphasize sustainable design patterns that non‑technical users can maintain.
Demonstrate best practices for permissions, version control, shared ownership, and lifecycle management.
Identify knowledge and competency gaps within their organization.
Design a library of “how to's” and quick starts (Plain Language Toolkit development).
Translate complex technical information to user-friendly materials (Content Adaptation).
Advise on minimum value or best options for software and hardware considerations.
Consider and advise for agility and modularity to help organizations avoid being boxed in.
Provide guides on compliance with Canadian regulatory environment.
Conduct literature reviews and deep-dive research into academic journals, papers, provincial regulations, governance models, and business/non-profit best practices to produce content that is practical and technically accurate.
Translate complex ideas and concepts into plain language for presentations, scripts, written guides, and checklists for the general public.
Create progressive learning pathways (Foundations → Intermediate → Applied Digital Transformation).
Adapt training approaches to meet diverse organizational sizes, mandates, and digital maturity levels.
Design and produce high-quality visual content using digital tools (such as Canva, Adobe, or other) ranging from short-form animations to comprehensive webinar slide decks.
Incorporate learner feedback to continuously improve programs and materials.
Maintain learning materials in cloud repositories and ensure content remains current as platforms evolve.
Conduct needs assessments and trends analysis to incorporate best practices.
Identify common and recurring issues learners and organizations have and source solutions (Pattern recognition).
Apply knowledge to design, develop and implement internal processes and systems to support the CDU's workflows, operational efficiency and reporting.
Conduct internal training to empower staff with new tools and processes, including AI.