Sr Project Manager, Custom Antibodies

Twist Bioscience•South San Francisco, CA

About The Position

The Senior Project Manager, Custom Antibodies coordinates multiple simultaneous projects for high-throughput Antibody/IgG offerings, managing execution from initial inquiry through final delivery. The role coordinates communication across internal departments—including Sales, Customer Service, Technical Support, Operations, Product Management, and Finance—to develop quotes and Statements of Work and provide customers with proactive project updates. The position oversees custom AI/ML antibody projects from intake through delivery, gathers design requirements and prepares accurate quotes and SOWs, tracks quotations and active orders, and serves as the primary customer contact for timelines, data quality, and technical updates. It also maintains accurate records of quotes, orders, and shipments and identifies workflow improvements that can help the department scale. Twist Bioscience synthesizes genes from scratch using a silicon-based DNA synthesis platform. The company serves customers working in areas including health care, agriculture, industrial chemicals, and data storage. The California-based role is eligible for bonus, equity, and a benefits package in addition to base compensation. The stated San Francisco Bay Area pay range is $128,000–$16,100,000 USD; compensation may vary by candidate and location.

Requirements

Bachelor’s degree in Biology, Chemistry, or a related field.
4–5 years of experience in the life sciences.
At least 3 years of experience leading scientific projects in a commercial setting.
Proven ability to manage timelines across different departments.
Strong organizational and communication skills.
Ability to meet deadlines and maintain high standards under pressure.
Ability to work effectively with customers and internal teams and move projects forward without direct authority over those teams.
Experience identifying workflow bottlenecks and implementing practical, organized solutions.

Nice To Haves

Advanced degree or hands-on laboratory experience.
Technical background in AI/ML-based antibody engineering and/or antibody characterization.
Familiarity with Salesforce and Jira.

Responsibilities

Coordinate multiple simultaneous custom Antibody/IgG projects from initial inquiry through final delivery.
Oversee transitions between quoting, production, and antibody data delivery.
Gather antibody design requirements and develop quotes and Statements of Work that reflect customer needs, accurate costing, and production-team capabilities.
Prepare quotes and maintain real-time project-tracker updates for issued quotations and active orders.
Serve as the primary customer contact for project timelines, data quality, and technical updates; respond to inquiries or route them to the appropriate internal expert.
Maintain accurate records of quotes, active orders, and shipments to support reliable reporting.
Identify workflow inefficiencies and recommend practical improvements to support increased operational volume.
Coordinate with internal teams including Sales, Customer Service, Technical Support, Operations, Product Management, and Finance.