Senior Custom Content Project Manager

McGraw Hill LLC. • UNAVAILABLE, UNAVAILABLE

5h • Remote

About The Position

The Senior Custom Content Project Manager is an experienced production professional responsible for managing custom print projects from scoping through delivery and supporting courseware production for projects up to moderate complexity. The role uses deep knowledge of custom content workflows, production standards, vendor processes, and delivery requirements to execute projects within scope, on schedule, and to consistent quality standards. The position serves as a trusted resource for internal partners and contractors, mentors contractors on production SOPs, and supports operational consistency through expertise and disciplined execution. It does not include direct people management responsibility or direct customer interaction on digital projects.

This is a remote position open to applicants authorized to work for any employer within the United States.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• At least 5 years of applicable experience in project management, custom content production, print production, digital content production, courseware production, educational technology, or related content delivery workflows.
• Strong knowledge of custom print production workflows, scoping practices, vendor handoffs, proofing cycles, production dependencies, and delivery requirements.
• Demonstrated ability to manage custom print projects from scoping through delivery and courseware production projects up to moderate complexity.
• Strong project management, problem-solving, prioritization, risk management, and organizational skills, with a focus on quality, accessibility, accuracy, and on-time delivery.
• Ability to mentor contractors and support consistent execution through SOPs, clear documentation, reusable guidance, and influence rather than direct people management.
• Excellent written and verbal communication skills, including providing concise internal status updates, clarifying requirements, and documenting production decisions.
• Experience partnering with internal production teams and vendors to resolve issues, maintain accountability, and strengthen production outcomes.
• Knowledge of McGraw Hill systems, tools, processes, and content production standards, or ability to quickly develop expertise in complex proprietary workflows.

Nice To Haves

• Experience with McGraw Hill custom content workflows.
• Experience with Smartsheet, Jira, HTML, AWS Cloud, accessibility standards, vendor-managed production processes, custom print workflows, and courseware authoring or delivery tools.

Responsibilities

• Manage custom print projects from scoping through delivery, coordinating scope, schedules, production requirements, vendor handoffs, proofing, risk mitigation, quality expectations, and delivery milestones.
• Manage production execution for courseware projects up to moderate complexity, coordinating asset readiness, customization requirements, accessibility considerations, platform limitations, quality checks, and internal delivery dependencies.
• Escalate highly complex or ambiguous courseware needs while maintaining accountability for assigned production outcomes.
• Apply knowledge of custom print and digital production, vendor processes, production tools, documentation standards, and internal workflows to translate requirements into execution plans and support consistent approaches.
• Mentor contractors on production SOPs, documentation expectations, workflow steps, handoff requirements, quality standards, and issue-resolution practices.
• Maintain accurate project information and communicate status, risks, dependencies, and next steps to internal stakeholders; keep production data current in designated systems.
• Coordinate internal execution of digital courseware work without direct customer interaction.
• Identify recurring production issues, documentation gaps, and workflow friction; recommend practical improvements and contribute to operational practices that reduce rework and improve delivery outcomes.

Benefits

• A full range of medical and/or other benefits may be provided, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior