Senior Programs Specialist

Food Bank of Central & Eastern•Wilmington, NC

18h•Onsite

About The Position

The Senior Programs Specialist (Outreach and Logistics) provides coordination and oversight, partner support, data management, compliance, training, and relationship management to support effective implementation and continuous improvement of Senior programs at the Food Bank of Central & Eastern North Carolina. The role is a key contact for partner agencies, program sites, community organizations, and other stakeholders, offering guidance, technical assistance, and resources to promote participation and program success. The specialist manages program data, supports reporting and monitoring, conducts site visits and reviews, and helps ensure activities meet organizational, programmatic, contractual, and regulatory requirements. The position supports equitable program access and the goals of the Food Bank’s strategic plan through relationship-building, responsive support, and capacity-building. The specialist coordinates and executes multiple monthly senior-program distributions across the service area, including ordering, delivery, and distribution schedules for senior boxes. The position conducts outreach to eligible participants, supports partner agencies, addresses operational challenges in the field, and helps ensure efficient, compliant operations and a positive participant experience. It also provides training and technical assistance, maintains program records, responds to inquiries, and identifies opportunities to improve partner capacity, processes, access, and outcomes. The role requires an undergraduate degree in a related field or an equivalent combination of education and directly related professional experience; a ServSafe Manager’s Certification or eligibility to complete it within 90 days; at least two years of relevant experience; a valid North Carolina driver’s license and excellent driving record; and the ability to travel throughout the Food Bank’s 34-county service area. Work takes place in offices, warehouses, and off-site partner or community locations, with frequent travel by automobile, transit van, or large truck. The hourly salary range is $25.00–$30.00.

Requirements

Undergraduate degree (Associate or Bachelor) in Human Services, Social Work, Non-Profit Management, or a related field; an equivalent combination of education and directly related professional experience may substitute.
ServSafe Manager’s Certification required, or eligibility to complete it within 90 days of employment.
At least 2 years of experience in program management, community engagement, or customer service.
At least 2 years of experience working with diverse populations and communities facing food insecurity.
Valid North Carolina driver’s license and excellent driving record.
Ability to travel throughout the Food Bank’s 34-county service area.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and comfort learning new technology platforms.
Ability to foster trust, facilitate dialogue, and engage diverse community members in program development and delivery.
Exceptional interpersonal, verbal, and written communication skills, including the ability to facilitate discussions, foster collaboration, and explain complex ideas clearly to diverse audiences.
Ability to provide responsive, professional customer service and maintain clear communication.
Ability to work collaboratively across teams, departments, and functions.
Ability to manage time, priorities, and resources effectively.
Ability to evaluate information, solve complex problems, and make sound, timely decisions.
Ability to take ownership of responsibilities, commitments, and outcomes.
Ability to adapt to change, remain resilient amid uncertainty, and seek opportunities to learn and grow.
Ability to connect work to the Food Bank’s mission, values, and commitment to the communities it serves.

Nice To Haves

At least 2 years of experience working with government-funded programs, such as the Commodity Supplemental Food Program (CSFP) and Summer Food Service Program (SFSP).
Experience in nonprofit or mission-driven environments.
Ability to communicate effectively in both English and Spanish.

Responsibilities

Coordinate program activities and resources to support effective, consistent, and equitable delivery.
Coordinate and execute multiple monthly senior-program distributions throughout the service area, adapting to locations and operating conditions while ensuring compliance with applicable federal program requirements.
Conduct outreach to increase enrollment among eligible participants and expand access through partner agencies, particularly in underserved communities.
Coordinate ordering, delivery, and distribution schedules for senior boxes.
Address operational challenges in the field with timely and appropriate action to maintain service continuity and a positive neighbor experience.
Build and maintain relationships with partner agencies, program sites, community organizations, and other stakeholders.
Provide partner agencies with training, resources, and compliance guidance for senior program administration.
Collaborate with internal teams to improve communication, streamline partner support and oversight, and expand agency-development resources.
Monitor program implementation through site visits, documentation reviews, reporting, and other quality assurance activities.
Collect, validate, maintain, and analyze program data for reporting, monitoring, decision-making, and continuous improvement.
Maintain accurate and timely distribution records, delivery logs, site schedules, and other required documentation.
Provide training, education, technical assistance, and resources to partners and stakeholders.
Respond promptly to inquiries from partner agencies and neighbors by email, telephone, and in person, and provide guidance on programmatic issues.
Identify opportunities to build partner capacity, improve processes, expand access, and enhance program outcomes.
Ensure assigned activities and documentation comply with applicable federal, state, local, contractual, and funding requirements.