Senior Programs Manager - 1st Shift - Travel

GXO Logistics•Remote, OH

4d•Remote

About The Position

The Senior Programs Manager manages the customer experience and establishes strategic direction and plans for customer account growth. This role leads growth strategy and solution development, ensures contractual compliance and customer obligations, directs capital expenditure and asset deployment, and manages account-related initiatives. The position is open to candidates based remotely anywhere in the United States, as well as candidates in the Moncks Corner, South Carolina metro area. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with domestic travel of up to 75% by road, rail, and air as required.

Requirements

At least 5 years of project management experience.
Proven logistics industry or supply chain management knowledge and experience.
Ability to travel domestically up to 75% by road, rail, and air as required, in accordance with company travel and expense requirements.
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
Familiarity with and ability to comply with TSA security procedures.

Nice To Haves

Bachelor’s degree, MBA, or advanced degree in a related field.
Six Sigma, Kaizen, or process improvement certifications.
Superior knowledge of vertical supply chain.
Ability to understand and discuss technical concepts, make trade-offs, and evaluate opportunistic new ideas with technical employees.
Ability to develop insightful, value-added, actionable analyses with detailed explanations of results drivers, and produce unambiguous, comprehensive, accurate interpretations.
Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment.

Responsibilities

Lead the development of effective growth strategies.
Drive new account growth through effective solutions development.
Ensure contractual compliance and that customer obligations are met.
Direct capital expenditure and asset deployment activities.
Manage account-driven initiatives, including accounts receivable collections, working capital, and Days Sales Outstanding (DSO).
Ensure annual profit, efficiency, and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned, and regularly achieved.
Sustain a Lean culture and promote a diverse work environment focused on continuous process improvement.
Establish goals, plans, and related metrics; track progress and manage obstacles to achieve program objectives.