Sr. Program Manager - Residential, Energy Efficiency
About The Position
CLEAResult is seeking a Senior Program Manager to lead implementation of Act 129 Residential Energy Efficiency Programs in Eastern Pennsylvania. The role oversees all phases of program implementation, including cost management, performance tracking, client and customer satisfaction, subcontractor oversight, and strategic coordination. The Senior Program Manager is the primary contact for the utility client, leads program review sessions, and coordinates cross-functional teams to deliver the programs successfully. The position includes program and team leadership, P&L oversight, KPI achievement, contract execution, and coordination with engineering, marketing, and operations teams. It also leads customer satisfaction initiatives and trade ally engagement, and supports program subcomponents. The manager oversees a program with annual revenue of $5–12 million, excluding incentives, and directs teams of 10–30 people, including 4–7 direct reports and subcontractors. The role may be based remotely in Pennsylvania, but requires regular travel to Allentown, Pennsylvania, for in-person meetings. Candidates must live within a reasonable driving distance. Regular travel in Eastern Pennsylvania and to CLEAResult, client offices, or customer sites is also required.
Requirements
- At least 8 years of project or program management experience.
- At least 5 years of people management experience.
- Experience managing large-scale programs.
- Understanding of Pennsylvania Act 129 and business energy efficiency measures.
- Excellent communication, client management, and leadership skills.
- Ability to travel regularly in Eastern Pennsylvania and to CLEAResult offices, client offices, or customer sites.
- Bachelor’s degree required.
- Must be authorized to work in the country where the position is located without employer sponsorship or support.
- Successful hires must pass pre-employment checks.
Nice To Haves
- Project or program management experience in energy efficiency or utility programs.
- Experience managing residential or income-eligible programs.
- MS or MBA.
Responsibilities
- Manage the Residential Energy Efficiency Program with annual revenue of $5–12 million, excluding incentives.
- Lead contract execution and ensure compliance with Act 129 regulations, client plan filings, and client expectations.
- Oversee program P&L reporting, KPI tracking, and delivery of performance-based compensation.
- Direct and coordinate multifunctional teams of 10–30 people, including 4–7 direct reports and subcontractors.
- Serve as the primary liaison with the utility client and lead program review sessions and strategic planning.
- Ensure program implementation aligns with regulatory requirements, market trends, and customer needs.
- Coordinate with contact center and marketing teams to support program development and outreach.
- Oversee customer satisfaction initiatives and trade ally engagement.
- Support process and tool improvements to enhance program delivery.
- Develop strategies to expand participation and savings across residential programs.
- Ensure accurate reporting and data management in coordination with the centralized operations team.
- Collaborate with other Program Managers supporting the program portfolio.
Benefits
- Medical, dental, and vision insurance.
- Company-paid health care concierge service.
- 401(k) with company match.
- Paid vacation, sick, personal, and parental leave.
- Paid volunteer time.
- Employee Recognition Program with points redeemable for gift cards.
- Employee Assistance Program.
- Access to on-demand training courses.
- Bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
