Senior Program Manager
About The Position
NTT DATA is seeking a Senior Program Manager to lead a large, mission-critical Application Hosting program for a federal government client. The role owns contract execution, service performance, customer satisfaction, financial performance, staffing, risk management, transition, steady-state operations, and continuous improvement. The successful candidate will bring executive presence, operational rigor, financial discipline, and technical depth to guide enterprise infrastructure services across hybrid environments. The position directs integrated services spanning infrastructure, cloud, storage, container platforms, platform applications, cybersecurity compliance, and service management. It oversees transition-in, ongoing operations, modernization, surge support, and transition-out readiness, while ensuring 24x7 mission continuity and achievement of service commitments. The Program Manager is the primary executive interface between customer leadership, contracting officials, technical stakeholders, and NTT DATA leadership.
Requirements
- Bachelor’s degree in information technology, computer science, engineering, business, program management, or a related field.
- Minimum 15 years leading large IT services, managed infrastructure, cloud hosting, or enterprise operations programs.
- Minimum 8 years managing federal IT programs or other government mission customers.
- Minimum 8 years of experience with 24x7 operations, ITIL-based service management, operational governance, SLAs/KPIs, and continual service improvement.
- Active PMP or equivalent program management certification.
- Ability to obtain and maintain a Public Trust.
Nice To Haves
- Excellent executive communication skills and ability to brief CIO/SES-level customers, contracting officials, and corporate leadership.
- Experience managing multi-vendor and subcontractor teams in a complex, high-visibility customer environment.
- Strong financial management skills, including cost control, staffing models, forecasting, pricing awareness, and margin accountability.
- Successful leadership of programs valued at $100M+ and operational criticality.
- Demonstrated success leading large, multi-disciplinary teams of 100+ FTE.
- Experience leading transition-in on large incumbent environments while preserving mission continuity and institutional knowledge.
- Familiarity with enterprise hosting, hybrid cloud, AWS/Azure, virtualization, enterprise storage/backup, container platforms, and ServiceNow-based operations.
- Working knowledge of US Federal Government cybersecurity requirements.
- Working knowledge of observability platforms, AIOps, automation, CMDB quality, FinOps, Infrastructure as Code, service catalogs, and data-driven performance management.
- Advanced degree, ITIL 4, Agile, cloud, cybersecurity, or FinOps certification.
Responsibilities
- Lead overall program delivery, performance, cost, schedule, quality, risk, and customer satisfaction.
- Serve as the primary executive interface to customer leadership, contracting officials, technical stakeholders, and NTT DATA leadership.
- Champion automation, AIOps, FinOps, efficiency-funded modernization, and an outcome-based enterprise services operating model.
- Direct integrated operations across infrastructure, cloud, storage, container platforms, platform applications, cybersecurity compliance, and service management teams.
- Oversee transition-in, steady-state operations, modernization, surge support, and transition-out readiness.
- Manage staffing, subcontractors, key personnel, hiring, retention, training, and performance accountability.
- Ensure SLA/KPI attainment, 24x7 mission continuity, incident escalation, problem management, change discipline, and disaster recovery readiness.
Benefits
- Medical insurance with employer contribution
- Dental insurance with employer contribution
- Vision insurance with employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401k program with company match
- Additional voluntary or legally required benefits
- May be eligible for incentive compensation based on individual and/or company performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
