Senior Program Manager

Koniag Government Services•Fort Belvoir, VA

8d•Onsite

About The Position

Koniag IT Systems, a Koniag Government Services (KGS) company, is seeking a Senior Program Manager to support a federal defense customer through a future new business opportunity. The role leads a multidisciplinary team delivering secure enterprise IT, network, cybersecurity, end-user, and telecommunications services at Government facilities. The position is 100% on-site at a U.S. Army facility at Fort Belvoir, Virginia. Work assignments are based on customer mission needs and applicable access requirements. The Senior Program Manager is accountable for operational performance, customer coordination, risk management, and continual service improvement. The role serves as the Contractor-designated on-site representative and the primary day-to-day interface for Government contracting and technical representatives. Daytime responsibilities fall within the customer’s Monday–Friday service coverage window, and availability for time-sensitive Government meetings and scheduled after-hours escalation is required.

Requirements

Expertise in process mapping, IT workflow analysis, process reengineering, and process design.
Demonstrated ability to lead multi-discipline federal IT operations and interface with Government stakeholders.
Ability to coordinate contract execution and on-site operational decisions with sound judgment.
Experience overseeing complex, multi-site enterprise IT services with measurable service and quality outcomes.
U.S. citizenship.
Required Secret security clearance or eligibility at the start of work, with ability to maintain required access.
Program governance and operational escalation skills.
Process improvement and quality control skills.
Customer communication and cross-team coordination skills.
Ability to document Government-support work accurately and protect controlled or classified information under applicable policies.

Nice To Haves

Experience leading installation-wide DoD enterprise networking and telecommunications support.
Experience implementing performance-based quality management and transition plans.
Project Management Professional (PMP) certification or equivalent project-management training.

Responsibilities

Serve as the Contractor-designated on-site representative and primary day-to-day interface for Government contracting and technical representatives.
Lead delivery across network operations, systems administration, cybersecurity, end-user services, and telecommunications requirements.
Manage staffing, subcontractor coordination, schedules, technical performance, quality control, and operational risk.
Direct IT process mapping, workflow analysis, redesign, and continuous service improvement.
Coordinate phase-in and phase-out activities and protect uninterrupted Government service.
Maintain the capability to meet the COR within 30 minutes during normal duty hours at the designated location.
Coordinate PM/JPM after-hours response so a Government representative can be met at the required worksite within two hours of notification.
Identify systemic delivery issues and coordinate corrective actions with functional leads.
Establish a repeatable management cadence for operational reviews, action tracking, deliverables, and performance measures.
Oversee change control, incident escalation, resource priorities, and cross-functional problem resolution.
Prepare concise customer-facing progress summaries, decisions, and recommendations.
Document Government-support work accurately and protect controlled or classified information under applicable policies.