Senior Program Manager, Utility Business Transformation (Atlantic City, NJ)
About The Position
A well-established regulated utility organization is seeking an experienced Senior Program Manager to lead a large-scale business transformation and process improvement initiative. The program centers on implementing Oracle Utilities Customer Cloud Service (CCS), Oracle Utilities Work and Asset Cloud Service (WACS), and related utility business systems across customer service, billing, work management, field operations, finance, and regulatory processes. This is a 12-month contract assignment with a possible extension, on a multi-year program. The work setting is hybrid in Atlantic City, New Jersey, with one opening and an anticipated start in late December 2026. The role will oversee transformation governance, program planning and delivery, process redesign, system implementation and integration, vendor performance, executive reporting, benefits realization, and organizational readiness. The schedule is Monday to Friday, 9:00 AM to 5:00 PM. Compensation is $145.00 to $160.00 per hour.
Requirements
- Bachelor's degree in Business, Information Technology, Project Management, or a related discipline.
- 10 or more years of progressive experience leading large-scale business and technology transformation initiatives.
- 5 or more years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.
- Experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams.
- Experience leading process improvement using Lean, Six Sigma, Business Process Management, or similar methods.
- Experience managing third-party vendors, system integrators, and consulting organizations.
- Availability for hybrid work in Atlantic City, New Jersey.
Nice To Haves
- Master's degree (MBA, MIS, or similar).
- Project Management Professional (PMP) certification.
- Lean Six Sigma Green Belt or Black Belt.
- Prosci Change Management certification.
- Understanding of billing and collections, meter-to-cash, and work and asset management.
- Understanding of regulatory compliance, field service operations, and emergency response.
Responsibilities
- Lead a large-scale enterprise transformation program involving Oracle CCS, WACS, and associated utility operational systems.
- Establish program governance, steering committees, executive reporting, and risk and issue management.
- Build and manage integrated program plans, budgets, resources, dependencies, and milestones.
- Lead end-to-end business process redesign to improve efficiency, customer experience, billing accuracy, and regulatory compliance.
- Work with the IT PMO to oversee implementation and integration of Oracle CCS/CC&B, WACS, and related enterprise applications, including requirements, design, testing, data conversion, training, cutover, and deployment.
- Manage system integrators, software vendors, and consulting partners to contract and project objectives.
- Present status, risks, financial performance, and decisions to executive steering committees.
- Track benefits realization and KPIs, and drive change management and organizational readiness.
Benefits
- Dedicated recruiter support from application through assignment end.
- Possible contract extension.
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What This Job Offers
Career Level
Senior
