Senior Business Transformation Manager

Centene Corporation•Remote-FL, MI

2d•$107,700 - $199,300

About The Position

Through collaboration with the business and IT, the Senior Business Transformation Manager leads programmatic efforts to drive operational efficiency. This includes assessment benchmarking, customer journey mapping, current- and future-state process flows and gap analytics, strategic recommendations, financial optimization, organizational change management, governance, and implementation. The role also coaches and mentors associates. The manager serves as a strategic partner by learning the business and technology, building trust, and demonstrating value. They provide guidance and leadership to diverse, cross-functional stakeholders, make independently developed and informed business recommendations, and lead large-scale initiatives. They may support enterprise transformation initiatives. The role involves leading workshops, developing and executing diagnostic tools, validating and consolidating results into executive deliverables and multi-year strategic roadmaps, and identifying and quantifying measurable business benefits. Other duties may be assigned, and the role must comply with all policies and standards. Applicants must be authorized to work in the U.S. without current or future employment-based visa sponsorship. Sponsorship is unavailable for the listed visa categories. Medicaid experience is preferred.

Requirements

Bachelor’s degree in a related field or equivalent years of experience.
At least 5 years of experience in at least two of the following areas: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, or project management.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

Medicaid experience.
Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, or PMP certification.

Responsibilities

Build business and technology knowledge, establish trust, and demonstrate value as a strategic partner.
Provide guidance and leadership and encourage collaboration among diverse, cross-functional stakeholders.
Develop informed business recommendations independently.
Lead jumbo initiatives, defined as impacting 1,000 or more people, three to five business functions, or involving 75% or more reengineering of an existing process; support enterprise transformation initiatives when needed.
Lead large-scale workshops with employees at all levels on strategic matters, organizational design, technology prioritization, root cause analysis, and process mapping.
Conduct external research and use the Capability Maturity Model to develop and execute initiative-specific diagnostic tools.
Lead validation and consolidate results into high-quality executive deliverables, including findings and multi-year strategic roadmaps addressing identified opportunities.
Independently identify, establish, and quantify measurable financial and non-financial business benefits resulting from services such as transformation, customer centricity, operational excellence, organizational change management, and strategic planning.
Coach and assist associates as needed.
Demonstrate thought leadership through innovative thinking and healthcare industry knowledge.
Mentor associates and demonstrate purpose-driven thinking, principled agility, and results-oriented leadership.
Perform other duties as assigned and comply with all policies and standards.