Live Dealer- Atlantic City, NJ

Playtech • Atlantic City, NJ

1h • $18 - $23 • Onsite

About The Position

PT Services (New Jersey) LLC, part of Playtech, is hiring a Live Dealer in Atlantic City, New Jersey. The Live Dealer hosts and presents games in a live-streaming environment, creating a professional and engaging atmosphere while delivering excellent guest service. The role requires following applicable gaming regulations, company and studio procedures, game rules, and assigned table schedules. Dealers communicate with players, management, and colleagues, report risks or unusual activity, participate in training and company promotions, and perform additional duties as directed.

Requirements

• High school diploma or GED.
• Must be at least 21 years old.
• At least 1 year of customer service experience.
• Basic computer skills, including MS Office, email, and video chat applications.
• Excellent customer service and interpersonal communication skills for a live-streaming environment.
• Ability to maintain a professional demeanor, including speech, appearance, and posture, in a fast-paced live-streaming environment.
• Ability to handle potential guest conflicts professionally while maintaining company guest-service standards.
• Ability to deal, sort, shuffle, and count cards, and operate gaming equipment involving repetitive hand and arm movements.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Punctuality and attention to detail.
• Must be able to obtain a New Jersey Gaming License and a West Virginia Casino Employee Registration.

Responsibilities

• Present games in a live-streaming environment in accordance with gaming commission regulations, company regulations, and studio policies and procedures.
• Learn, understand, and execute the rules of video-stream games.
• Conduct live games according to assigned table schedules, game rules, procedures, computer prompts, and instructions from Pit-bosses and Trainers.
• Follow updates and amendments to game-leading procedures.
• Follow gaming studio rules and other rules introduced by management.
• Meet the company's dress code and appearance standards.
• Communicate professionally with players and promptly answer general game questions according to chat policy.
• Immediately report risks, mistakes, problems, or unusual activity to the Pitboss.
• Attend required educational events, briefings, and sessions to improve professional skills and learn new procedures.
• Participate in company marketing promotions, including photo and video shoots, as requested by management.
• Maintain professional and clear communication with players, management, and colleagues.
• Perform additional duties as instructed by management.

Benefits

• Pay range of $18–$23 per hour, consisting of a $10 hourly base rate, $8 in guaranteed tips, and a monthly performance bonus; customer tips are unlimited.
• 5 vacation days.
• 5 sick days.
• 10 paid holidays.
• Medical, dental, and vision benefits.
• HSA/FSA.
• LTD/STD and life insurance.
• 401(k) with a 4% match after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED