Live Dealer- Atlantic City, NJ

Playtech•Atlantic City, NJ

7d•Onsite

About The Position

As a Live Dealer, you host and present games in a live-streaming environment, creating a professional and exciting atmosphere while delivering excellent guest service. You conduct games according to applicable gaming regulations, company policies and procedures, computer prompts, table schedules, and instructions from Pit-bosses and Trainers. You communicate with players, management, and colleagues, address general game questions according to chat policy, and report risks, mistakes, problems, or unusual activity promptly. The role also includes keeping current with game procedures, attending required training and briefings, participating in company promotions when requested, and completing other duties assigned by management. The position requires professional presentation on camera, including compliance with dress and appearance standards. Dealers must be able to deal, sort, shuffle, and count cards and operate other gaming equipment involving repetitive hand and arm movements. The role includes prolonged sitting and standing, working under high-beam lighting, and engaging with customers during live games.

Requirements

High school diploma or GED.
Must be at least 21 years old.
At least 1 year of customer service experience.
Basic computer skills, including MS Office, email, and video chat applications.
Excellent customer service and interpersonal communication skills for a live-streaming environment.
Ability to maintain a professional demeanor, including speech, appearance, and posture, in a fast-paced live-streaming environment.
Ability to handle potential guest conflicts professionally while maintaining company guest-service standards.
Ability to deal, sort, shuffle, and count cards and operate gaming equipment involving highly repetitive hand and arm movements.
Ability to work a variety of shifts, including nights, weekends, and holidays.
Punctuality and attention to detail.
Must be able to obtain a New Jersey Gaming License and a West Virginia Casino Employee Registration.

Responsibilities

Present games in a live-streaming environment in compliance with gaming regulations, company regulations, and studio policies and procedures.
Learn, understand, and execute the rules of video-stream games.
Conduct live games according to table schedules, applied rules and procedures, computer prompts, and instructions from Pit-bosses and Trainers.
Follow updates and amendments to game-leading procedures.
Comply with studio rules and other rules introduced by management.
Follow the company dress code and appearance standards.
Communicate professionally with players and promptly answer general game questions according to chat policy.
Immediately report risks, mistakes, problems, and unusual activities to the Pitboss.
Attend required educational events, briefings, and sessions to improve professional skills and learn new procedures.
Participate in company promotions, including photo and video shoots, as required by management.
Maintain clear, professional communication with players, management, and colleagues.
Perform additional duties as instructed by management.