Contractor Senior Program Manager

Invision

About The Position

The Contractor Senior Program Manager leads the planning and delivery of integrated, multi-workstream communication and event marketing programs for a specific client, from inception through completion. The role provides structure, leadership, and oversight to deliver work on time, within scope and budget, and to a consistently high standard of quality. It requires proactive judgment to navigate ambiguity, anticipate challenges, and keep teams and clients aligned. The Senior Program Manager leads cross-functional teams and client stakeholders; defines scopes, objectives, and success metrics; aligns budgets, timelines, and deliverables; and manages risks, scope changes, resources, and expectations. The role builds and maintains project plans, schedules, budgets, records, and workflows, and coordinates Strategy, Creative, Production, specialty teams, vendors, and other external partners. It also manages financial health, review and approval cycles, delivery quality, project closeout, reconciliation, reporting, and post-program learnings.

Requirements

7 to 10 years of experience in marketing communications, campaign development, and production.
Experiential agency experience is required.
Demonstrated experience managing complex, integrated programs across experiential, campaign, live event, strategy, creative, and digital work.
Fluency in strategy and creative development workflows, including building workplans, resourcing appropriately, and setting clear client expectations.
Strong project and financial management skills, including scope, budgets, forecasting, resource planning, and financial tracking.
Exceptional organization and information synthesis skills, including translating complex inputs into clear priorities, responsibilities, and actionable direction.
Strong strategic thinking and problem-solving skills, including anticipating risks, navigating ambiguity, and recommending solutions.
Strong cross-functional leadership and influence, including the ability to align teams and drive accountability without direct authority.
Exceptional client and executive communication skills, including building trust, managing expectations, and guiding decision-making.
Must be available during Eastern Standard Time working hours.

Responsibilities

Lead cross-functional teams and client stakeholders, managing expectations and providing strategic guidance throughout the engagement.
Define scopes, objectives, and success metrics, and secure alignment on budgets, timelines, and deliverables.
Anticipate risks and manage scope changes, aligning internal teams and advising clients on recommended solutions.
Delegate project responsibilities, establish clear ownership, and follow through on outcomes.
Provide structure and oversight so teams can work efficiently and collaboratively.
Create a clear path forward for projects with evolving requirements, incomplete information, or shifting priorities.
Consult with account agency leads on resourcing vendors, partners, and internal team members.
Build and maintain project plans, workback schedules, milestones, dependencies, budgets, responsibilities, and deliverables.
Establish project kickoff alignment on objectives, scope, timing, budget, roles, decision-making, workflows, communications, and success measures.
Manage project information and communications, document decisions and actions, maintain project records, and adjust plans as conditions change.
Partner with the Account Director to align client expectations, priorities, budgets, talent resourcing, contractual commitments, and deadlines.
Coordinate Strategy, Creative, Production, specialty teams, and external partners to align resources, dependencies, handoffs, and timelines.
Facilitate cross-functional communication and translate client context and feedback into actionable direction connected to strategy, creative, production requirements, and client objectives.
Optimize workflows and tools to clarify responsibilities, improve accountability and handoffs, and support team efficiency and scalability.
Drive execution against approved scope, timelines, milestones, budgets, and deliverables, prioritizing work as needed.
Manage scope and change orders, identify out-of-scope requests, and partner with the Agency Account Director to communicate impacts.
Monitor project budgets and time utilization, provide regular financial updates, and escalate risks or variances.
Coordinate review and approval cycles, ensuring client feedback is consolidated, actionable, and delivered in time to protect schedules.
Ensure deliverables meet quality and delivery standards, brand integrity, and technical accuracy.
Facilitate project closeouts and debriefs with internal teams, clients, and external partners.
Lead post-program reporting, synthesizing results, insights, and recommendations for future strategy and client opportunities.
Oversee financial reconciliation and project closeout, ensuring delivery within approved budgets and proper archiving of documentation and assets.