Program Manager Contractor

Fusion Risk Management•,

About The Position

Fusion is seeking a dynamic, experienced Program Manager to oversee its largest and most complex client programs, drive operational excellence, and deliver exceptional service to major clients. The Program Manager serves as the program’s single management focal point, providing strategic direction aligned with organizational objectives and maintaining strong relationships with internal and external stakeholders. The role includes monitoring program performance and improving processes, managing budgets and resource allocation, identifying and mitigating risks, and ensuring contractual obligations under Statements of Work (SOWs) and Master Services Agreements (MSAs) are met. The Program Manager will use change control when needed, report on program performance, and present insights and recommendations to senior management. During the first six months, the successful candidate will complete required training, integrate with the PMO, shadow client and project meetings, and become familiar with the technology stack. Over time, the role takes on ownership of assigned project activities and deliverables, escalations, change orders, contributions to PMO standard operating procedures, and portfolio-level collaboration with client and account teams. This is a full-time contractor role paid hourly, with expected hours of approximately 40 per week. Contractors are not eligible for Fusion employee benefits or bonuses.

Requirements

Bachelor’s degree in business, management, or a related field.
At least 10 years of program management experience.
A successful track record overseeing large, complex major implementation efforts.
Strong leadership and team management skills, including the ability to motivate and inspire cross-functional teams.
Ability to develop and implement strategic plans aligned with organizational goals.
Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely.
Strong analytical and problem-solving skills, with a focus on finding innovative solutions.
Commitment to exceptional customer service and client satisfaction.

Responsibilities

Provide strategic direction and vision for programs as the single management focal point, aligning them with organizational objectives and goals.
Build and maintain strategic advisor relationships with internal and external stakeholders, ensuring effective and timely communication and collaboration.
Monitor and improve program performance through best practices, streamlined processes, and optimized resource allocation.
Develop and manage program budgets, allocate resources, and ensure cost-efficiency while maintaining quality and client success.
Identify potential risks, develop mitigation strategies, and proactively address issues that may affect program success.
Manage Fusion’s contractual obligations under SOWs and MSAs, ensure the agreed scope is delivered, and invoke change control when necessary.
Generate regular reports, analyze program performance data, and present insights and recommendations to senior management.
Complete required training, integrate with the PMO, attend PMO meetings, shadow client and project meetings, and become familiar with the technology stack.
Manage assigned project activities and deliverables, participate in PMO activities, and use PMO tools to manage projects.
Own assigned project activities and deliverables in partnership with Customer Success and Account teams as needed.
Proactively manage escalations and change orders in partnership with project sponsors as needed.
Contribute to PMO standard operating procedures as needed and own portfolio-level collaboration with client and account teams.