Senior Program Manager
About The Position
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Note – This position requires residency in Pennsylvania. Candidates based in the Pittsburgh area are strongly preferred; candidates elsewhere in Pennsylvania will also be considered. We are looking for a talented individual to join our team as a Senior Program Manager! This role leads a large-scale commercial & industrial (CNI) energy efficiency program for a major utility client, directing all phases from inception through completion. You'll be the primary client-facing leader for the program — driving performance through the people and functional teams around you, not by doing the work yourself.
Requirements
- Residency in Pennsylvania.
- Relevant work experience plus 8+ years of project or program management experience.
- 5+ years of people management experience.
- Bachelor's degree.
- Strong client-facing communication skills — this role is the face of the program to the client and needs to be polished, credible, and responsive in that seat.
- Strong business and financial acumen — comfortable owning forecasting and financial reporting for the program.
- Must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
- Successful hires must pass pre-employment checks.
Nice To Haves
- Candidates based in the Pittsburgh area are strongly preferred.
- MS or MBA preferred.
Responsibilities
- Direct all phases of the client program, from inception through completion, leading primarily through your team.
- Own the cost, implementation, and performance of the program, including forecasting and financial reporting.
- Participate in the negotiation of contracts and contract changes.
- Coordinate the preparation of business plans, work statements and specifications, operating budgets, and financial terms/conditions of the contract.
- Ensure the program's approach stays aligned with current market trends, program goals, and client needs.
- Serve as the primary customer contact for program activities, leading program review sessions with the client to discuss cost, schedule, and performance.
- Develop new business or expand the program's scope with the client.
- Analyze problem and opportunity areas within the program and evaluate options.
- Evaluate performance and make recommendations on program and marketing actions.
- Establish milestones, monitor adherence to program plans and schedules, identify problems, and drive solutions — such as reallocating resources or adjusting contractual specifications.
- Determine the profitability and viability of program enhancements.
- Develop strategies to ensure effective program performance relative to market opportunity, working closely with functional groups across the program's life cycle.
- Direct the work of a cross-functional program team spanning technical, marketing, operations, analytics, and administrative areas.
- Manage one large program (typically $5–10M in annual revenue without incentives) or a large portfolio of smaller client contracts.
- Contribute to or lead contract creation and execute contracts for compliance and client satisfaction.
- Direct and coordinate a program team of roughly 50+ people across multiple functions.
- Direct people management experience, with a span of control of 2–5 direct reports plus contractors (ACWs) — with a track record of delegating to and developing your team rather than doing the work yourself.
- Comfort operating in programs that are strategic and/or carry high complexity and risk — whether that's a new program, a new client, or a complex client relationship.
- Lead process and tool improvement.
- May create technical content and intellectual property.
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
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What This Job Offers
Job Type
Full-time
Career Level
Senior
