Senior Program Manager

PEMCO • Seattle, WA

30d • $113,879 - $215,063 • Remote

About The Position

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!
Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Requirements

• B.A. or B.S. degree or equivalent work experience (Business Administration, Information Systems, Computer Science, Data Science, Engineering, Analytics or equivalent)
• 8+ years experience in project or program management roles with increasing scale, scope and/or complexity required
• Experience leading cross-functional stakeholders, vendors, technology partners and/or business teams to deliver complex project or program outcomes
• Working knowledge and demonstrated experience with Agile project methodologies required
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Job specific: Advanced proficiency in MS Project, Smartsheet or comparable project/program management tools is required
• Communicator: The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, leaders and executives in both technical and non-technical professional language
• Interpersonal Skills & Empathy: Builds relationships internally and externally and get results through influence rather than authority.
• Problem Solver: Ability to analyze, diagnose and resolve highly complex unstructured problems quickly, efficiently, and collaboratively across multiple teams
• Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities
• Strategic Influence: Frames options, risks and tradeoffs for complex programs and influences sponsors, leaders and cross-functional stakeholders toward aligned delivery decisions
• Domain Acumen: Applies strong understanding of business process, technology, digital, data, analytics, reporting, data governance, privacy, security and AI enablement concepts to manage program delivery effectively

Nice To Haves

• Experience leading business, IT, digital, data, AI, analytics, reporting, data governance or operational initiatives is preferred
• Experience with architecture, security, privacy, data governance or responsible AI practices is preferred
• Project Management Professional (PMP) certification from Project Management Institute (PMI), Program Management Professional (PgMP), Agile certification or equivalent is preferred
• Business Environment: Has a thorough understanding of the relevant business landscape, insurance environment and assigned domain; connects approved program delivery to business priorities and customer needs

Responsibilities

• Lead approved complex programs, projects or workstreams of high scale, scope and/or complexity, completed on schedule, within budget and meeting scope requirements of key stakeholders.
• Develop, define, maintain and execute integrated program plans, schedules, budgets, deliverables, risk and issue logs, project sites, dashboards, OKRs, KPIs and other tools as defined by the project sponsor or PMO.
• Apply standardized project management methodologies across programs effectively leveraging PMO tools and best practices to support portfolio visibility, delivery tracking, governance checkpoints, executive-ready reporting and cross-functional alignment.
• Elicit, gather, document and interpret complex delivery requirements needed to execute approved work, including customer, business, technical, data, reporting and operational requirements across dependent workstreams.
• Identify and manage risks, issues, cross-functional dependencies and decisions across multiple programs or workstreams and escalate appropriately with recommended options for sponsors, PMO partners and leaders.
• Serve as a liaison between business stakeholders and delivery partners, providing consultation and actively engaging with stakeholders to solve business problems and improve processes, software, technology, data products or operational capabilities through approved delivery work.
• Ensure delivery readiness, implementation planning, user documentation, technical or process documentation, disaster recovery documentation as applicable, training coordination, deployment validation and transition activities are completed.
• Perform other regular and ad-hoc work, typically of an advanced nature, which may include data analysis, metrics and reporting, process improvement initiatives and functional systems initiatives, as needed.
• Provide leadership to project teams and find creative solutions to remove obstacles across teams, vendors, dependencies and delivery milestones.
• Troubleshoot and resolve complex issues related to completed programs, facilitate project completion meetings and project wrap-up documentation, and ensure training, readiness, deployment validation and lessons-learned activities are completed.
• Coach and mentor others on project and program management practices, tools, stakeholder communication and delivery routines.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Other duties as assigned.

Benefits

• Medical plans
• Dental plans
• Vision plans
• Employer-paid basic life and accidental death & dismemberment insurance policies
• Long- and short-term disability benefit coverages
• 401(k) plan with a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums)
• Vacation
• Eight (8) paid holidays
• Four (4) floating holidays
• Up to ten (10) days of sick leave
• Paid time off for bereavement
• Paid time off for jury duty
• Paid time off for employee volunteering in the community
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Children’s birthday gift program
• Flexible Spending Accounts
• Employee Assistance Program
• Charitable gift matching
• Discretionary bonuses
• Tiered sales commissions and/or incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree