Senior Program Manager

Cox Communications•Atlanta, GA

1d•Hybrid

About The Position

The Senior Program Manager manages complex, high-risk technical IT and Operations programs or projects of strategic importance. The role oversees initiatives involving cross-functional teams and multiple delivery systems, monitoring sequencing and dependencies and escalating deviations from plans and commitments. The position plans, organizes, monitors, and oversees multiple Enterprise Technology programs to meet business specifications, working with the Enterprise Technology Delivery organization, Service Area Leaders, and IT Owners to achieve intended business results. The role leads programs in an Agile, matrixed environment and supports all phases of the program lifecycle. It manages program scope, schedule, cost, risks, stakeholder relationships, vendor relations, procurement, reporting, and communication. The Senior Program Manager also drives AI adoption through clear messaging that connects human and AI value, provides performance input to team members’ functional managers, and contributes to refining project management methodology.

Requirements

Bachelor’s degree in a technical, business, or management discipline and 4 years of experience in an active Program/Project management role; alternatively, a master’s degree and 2 years’ experience, a Ph.D. and 1 year’s experience, or 12 years’ experience in a Program/Project management role with no degree.
3+ years of experience managing Technology, Security, or Operations projects.
PMP certification, required or actively in progress.
2+ years of experience leading or supporting SAFe Agile teams, or equivalent program management experience on Agile projects or programs.
Strong facilitation, communication, and organizational skills.
Demonstrated experience managing large-scale, complex technology projects or programs.
Ability to work effectively in a highly matrixed environment.
Excellent verbal and written facilitation and communication skills.
Must clear a pre-employment drug test.
Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

Experience with Smartsheet.

Responsibilities

Lead and manage complex enterprise programs involving cross-functional teams and delivery systems in an Agile and matrixed environment.
Facilitate collaboration, mobilization, and coordination across Enterprise Technology and among Product, Business, and other functions to align scope, timeline, risks, issues, and dependencies.
Drive AI adoption through clear messaging that benefits teams and connects human and AI value.
Support program lifecycle phases, including initiation, planning, execution, monitoring, and closure.
Develop and deliver program management deliverables in compliance with approved methodology requirements.
Communicate program objectives and motivate project teams and delivery systems to achieve them.
Organize work into manageable work packages or phases and determine an effective approach to completing the work.
Manage program finances, including budgets, estimate-to-actual variance, and funding channel tracking.
Analyze risks, establish contingency plans, and identify trigger events and responsibilities for mitigating actions.
Track and report progress against plan, cost, and schedule, including change control.
Manage relationships with program stakeholders within IT and with external business stakeholders.
Manage changes to baselined scope, schedule, and cost; communicate impacts and facilitate decisions.
Identify and escalate bottlenecks, risks, issues, and dependencies to support program success and business outcomes.
Manage vendor relationships and procurement activities related to program requirements.
Drive communication, collaboration, and commitment across teams with competing priorities.
Provide input to refine established project management methodology and its alignment with delivery systems.
Provide performance input to team members’ functional managers.
Perform other duties as assigned.

Benefits

Flexible paid vacation, consistent with duties and the company’s needs and obligations.
Seven paid holidays each calendar year.
Up to 160 hours of paid wellness time annually for the employee’s or family members’ wellness.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Benefits may include medical, dental, and vision insurance; a 401(k) retirement plan; and paid sick leave, parental leave, flexible vacation/wellness days, and/or PTO.