Senior Program Manager, Revenue Operations

Jamf

5d•$86,680 - $140,340•Remote

About The Position

The Senior Program Manager is responsible for planning, coordinating, and reporting on our most important, cross-functional projects. The Senior Program Manager plays an integral role in creating a framework and instilling a discipline for project management excellence across the global department, ensuring projects are following repeatable, reliable processes and methods. Success in this role requires exceptional project management skills, the ability to lead, influence and collaborate with a cross-functional – and geographically dispersed – team to achieve project goals and marketing objectives, and experience with creating and rolling out a framework that can be used by others to successfully manage projects of varying complexity. The ideal candidate is detail and results-oriented and has experience in managing complex cross-functional projects.

Requirements

Minimum of 5 years of project management experience with the ability to manage multiple projects and geographically distributed stakeholders simultaneously (Required)
HS Diploma / GED Degree (Required)
Strong collaborator with excellent verbal and written communication skills
Exceptional influencing and interpersonal skills; managing change; goal setting; project management and problem solving
Self-starter that takes ownership and accountability
Motivated, continuous learner with a strong technical aptitude

Nice To Haves

Project Management Professional (PMP) Certification (Preferred)
Minimum of 3 years of experience working at a technology company or B2B software company (Preferred)
Experience managing backlogs and complex projects using project management tooling, Jira preferred (Strongly Preferred)
4 year / Bachelor's Degree in Business, Project Management, or related major (Preferred)
A combination of relevant experience and education may be considered

Responsibilities

Assess and recommend with department leadership to identify and prioritize projects that require professional project management.
Coordinate deliverables, develop and manage timelines, establish milestones, manage budgets and make adjustments based on changes to project scope.
Utilize proven project management techniques to lead top priority cross-team or cross-departmental projects. Projects will range from important product or campaign launches to complex process improvements to sales technology rollouts and other high-impact projects.
Own the backlog and project boards within the Project Hub, prioritize backlog in collaboration with department senior leadership, and provide regular report outs of project status, team capacity, and recommended actions for ongoing hygiene and management.
Translate broad program management direction from department senior leadership to implement and roll out a project management framework, including elements such as workflows, templates, tools and scorecards, to enable all teams in the marketing department to successfully and efficiently execute projects in our increasingly complex business.
Develop and implement methods to measure adoption and success for each project; report on progress, influence project team members toward accountability, and partner with frontline managers or escalate to senior department leadership when challenges persist; refine and improve the framework over time.
Communicate effectively with all levels of the organization and external partners as needed. Listen actively, encourage an open exchange of ideas and opinions and keep stakeholders apprised of project updates.
Model and promote collaboration by working with others across the project team, key stakeholders and organization. Collaborate with other project managers to facilitate knowledge-sharing and best practices across teams and inform improvements to the marketing project management framework.
Serve as the subject matter resource for program management best practices across the department, proactively identifying gaps in process adherence and bring forward recommendations to improve consistency and outcomes.