Senior Program Manager - GTM Governance

TELUS • Edmonton, AB

2d • Onsite

About The Position

The Go to market (GTM) Governance team within Falcon Community & Customer Growth is a brand new, fast-paced, high-performing team critical to enabling collaborative, agile go-to-market execution. As a trusted advisor, governance expert, process designer, and change agent, you'll partner with leadership to shape business direction while balancing strategic thinking with hands-on tactical work. You'll be at the heart of ensuring GTM alignment and rigor, directly impacting our ability to deliver cohesive, hyperlocal execution across multiple communities.

Requirements

• 5+ years of program management and/or organizational change experience
• Proven ability to build relationships, navigate competing priorities, and deliver results
• Strong analytical and forecasting abilities with excellent organizational thinking
• Cross-functional collaboration expertise with a track record of driving decisions and change
• Comfort in highly dynamic, high-performance environments
• Strategic thinking with demonstrated ability to identify opportunities and develop value-creation strategies
• Clear, compelling communication skills that translate complex business dynamics for executives
• Enthusiasm for leveraging AI to drive efficiency and performance
• Systemic approach to governance, problem-solving, and turning insights into action
• Deep understanding of hyperlocal execution and community engagement
• Proficiency in Google Suite
• Required travel 20-30% of the time to engage with communities, leadership teams, and key stakeholders across regions
• Fluency in both English and French (written and verbal) to effectively engage with diverse stakeholders and lead across bilingual communities
• Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Nice To Haves

• Previous experience leading GTM and/or large-scale transformational projects
• Graduate level degree (MSc or MBA)
• PMP or similar certification
• Proficiency with project management software, data analysis tools, or AI solutions

Responsibilities

• Design and adapt governance processes that enable collaborative, agile GTM approaches
• Unite marketing, sales, enablement, partners, and community leaders to drive decisions and alignment
• Deliver GTM readiness reports and governance metrics that inform leadership decisions
• Implement governance frameworks and ensure accountability through systematic execution
• Collaborate with managers, directors, and VPs, providing insights on GTM readiness and governance outcomes
• Distill complex priorities into compelling narratives and clear action plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior