Senior Professional Services Engineer - PubSec

GitLab

1d•$138,080 - $230,040•Remote

About The Position

As a Professional Services Engineer at GitLab, you will partner with public sector customers to help them adopt and expand GitLab across their organizations. You will deliver installation, migration, training, and advisory engagements, supporting environments ranging from single-node Omnibus installations to larger reference architectures built with infrastructure as code and configuration as code. The role combines hands-on technical delivery, clear communication, and project ownership, helping customers make practical choices suited to their goals, timelines, and environments. You will work across multiple customer engagements in a remote, largely asynchronous environment and collaborate with project managers and engagement managers to make delivery more consistent. You will also share customer insights with GitLab product and engineering teams to help resolve blockers and improve features and delivery processes. The role requires an active Secrets or TS/SCI (or other) clearance and U.S. citizenship due to the nature of the public sector customers supported. Occasional travel to SCIF sites may be required.

Requirements

Professional experience with at least one infrastructure as code or configuration as code tool, such as Terraform, Ansible, Packer, Puppet, or Chef.
An active Secrets or TS/SCI (or other) clearance is required.
U.S. citizenship is required due to government security requirements.
Ability to support public sector customers with TS/SCI clearance-related requirements for their environments and engagements.
Ability to lead technical delivery end to end, including discovery, planning, documentation, and knowledge transfer.

Nice To Haves

Locations of particular interest include DC Metro, GA, TX, AL, CO, or UT.

Responsibilities

Deliver Professional Services engagements, including installation, migration, training, and advisory services, completing projects on scope and schedule.
Plan and execute GitLab deployments across architectures ranging from single-node Omnibus installations to large reference architectures using infrastructure as code and configuration as code practices.
Oversee and perform migrations from multiple source systems to GitLab SaaS or self-managed GitLab, with planning, execution, and knowledge transfer that minimize risk and disruption.
Provide technical guidance across the GitLab feature stack and advise customers on practices suited to their goals, constraints, and operating environments.
Partner with project managers and engagement managers, providing feedback and updates to improve delivery consistency, schedules, and outcomes.
Manage multiple customer projects simultaneously while balancing customer outcomes, billable time, delivery priorities, and utilization goals.
Mentor and assist other Professional Services Engineers, sharing technical expertise and contributing to repeatable delivery practices.
Work with GitLab product and engineering teams to remove customer blockers and communicate field insights that can improve features and delivery processes.