Senior Professional Services Consultant, Talent Management
Salary.com•Waltham, MA
•$85,000 - $105,000•Hybrid
About The Position
The Senior Professional Services Consultant performs product implementations for new customers and supports existing customers using Salary.com software applications. This consultative role provides compensation-related solutions to help ensure customer success. It requires attention to detail, project management capabilities, systems comprehension, and the ability to use Microsoft Excel to manage large data sets. The position is based at Salary.com's headquarters in Waltham, Massachusetts, and is eligible for a hybrid work arrangement.
Requirements
- Bachelor's degree; Human Resources, Math, or a focus in Business Analytics is preferred.
- 2–5 years of experience in a customer-facing consultative role with an HCM product.
- Ability to thrive in a fast-paced, multi-task-oriented environment.
- Advanced Excel skills.
- Ability to work independently and collaboratively with a team.
Nice To Haves
- A degree focused on Human Resources, Math, or Business Analytics.
- Certified Compensation Professional certification.
Responsibilities
- Onboard new customers to begin their experience with Salary.com.
- Define and execute implementation plans, delivering projects on time and in line with client expectations.
- Evaluate client use cases and business needs to design configurations that support compensation processes.
- Facilitate user acceptance testing.
- Test and troubleshoot final system setups before go-live.
- Deliver product training and support during and after implementation.
- Provide ongoing product support to customers.
- Develop rapport and credibility with clients and HR partners.
- Document client business processes and software system configurations.
- Collaborate with Product Management and Technology to develop customer solutions.
- Develop standard processes and procedures to scale recurring initiatives.
- Diagnose and solve technical issues related to the software application.
- Ensure client satisfaction and product and service adoption.
- Partner with Sales on product demonstrations, project scoping, and proposal development.
Benefits
- 10 paid holidays and generous paid vacation time.
- Free on-site lunch, snacks, and drinks.
- Cell phone reimbursement.
- Medical, dental, vision, life, and disability coverage.
- 401(k) with a 6% company match.
- Hybrid work arrangement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
