Senior Product Training Specialist

Samsara

3d•$80,623 - $121,950•Remote

About The Position

Samsara's Customer & Partner Education team is looking for a trainer to help scale their reach and customer support globally. As a Senior Product Training Specialist focused primarily on their Scale segment (Commercial and Mid-market accounts), you will help thousands of customers derive immediate value from their connected operations platform. Across one:many digital programs, live webinars, and cohort-based training sessions, you will guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey — across transportation, construction, field services, and the many other industries Samsara serves. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Requirements

Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.
Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.
Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
An eye for detail and polish in everything you produce.
Comfortable working independently and as part of a team.
3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

Nice To Haves

Familiarity with webinar and virtual classroom platforms and tools
Experience with LMS and Community platforms, and customer education content development tools
Background in SaaS product training

Responsibilities

Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices