Sr HVAC Product Training Lead

LG Electronics • Massachusetts, MA

4d • $110,000 - $130,000

About The Position

The Senior Product Training Lead combines advanced HVAC technical instruction with leadership of product-focused training development. Serving as the technical training lead and subject matter expert for assigned LG HVAC products, the role ensures new and existing product training is accurate, effective, and ready to support product introductions. The position partners with Product Management, Engineering, Field Teams, and the Training Content Development Team to develop and validate instructor-led courses, hands-on activities, assessments, e-learning, instructional videos, and other digital training resources.

The role conducts classroom, virtual, and hands-on technical training; tests and evaluates new products; provides technical guidance to fellow instructors; and supports the operation and readiness of an assigned LG Training Academy and Associate Academies. It is a technical leadership role and does not inherently include direct people management. The position may conduct training at academies and designated field locations, support field evaluations and commissioning when needed, and requires travel up to 50%.

Requirements

• 10+ years of HVAC industry experience with substantial technical training, service, product support, or technical content development experience.
• 3–5 years of hands-on experience with VRF, ductless, and/or residential and light commercial HVAC systems.
• Proven ability to deliver technical training and develop clear, practical instructional materials and hands-on exercises.
• Experience with product testing, technical evaluations, or new product introductions.
• Ability to interpret installation and service manuals, electrical schematics, piping diagrams, and controls sequences.
• Experience collaborating with Product Management, Engineering, technical support, and/or learning content development teams.
• Understanding of HVAC installation, commissioning, system operation, troubleshooting, and industry best practices.
• Strong communication, technical writing, presentation, project coordination, analytical, and organizational skills.
• Proficiency in Microsoft Office Suite.
• Ability to independently prioritize multiple projects, support academy operations, and travel up to 50%.

Nice To Haves

• Vocational diploma or Associate's/Bachelor's degree in HVAC or a related field; equivalent relevant experience is considered.
• LG product knowledge.
• Familiarity with e-learning development, learning management systems, and instructional video or digital learning content.

Responsibilities

• Serve as the technical training lead and subject matter expert for assigned LG HVAC product lines, including new releases and existing product enhancements.
• Lead the technical planning, development, review, and updating of training curricula, presentations, instructor guides, student materials, hands-on exercises, and knowledge assessments.
• Partner with the Content Development Team to create e-learning modules, instructional videos, product demonstrations, and other digital learning resources, validating technical accuracy.
• Coordinate with Product Management, Engineering, and Field Teams to identify training needs, secure technical information, and establish training readiness for product launches.
• Develop and support Train-the-Trainer activities; communicate product updates and provide technical direction to instructors across LG and Associate Academies.
• Conduct hands-on testing of new HVAC products, equipment, and controls to evaluate installation, commissioning, operation, service, and troubleshooting procedures.
• Document testing results, technical findings, and training recommendations; communicate product concerns and improvement opportunities to appropriate teams.
• Validate service procedures, product documentation, laboratory exercises, and technical training materials through practical testing and equipment evaluation.
• Deliver instructor-led, hands-on, and virtual technical training on LG product applications, safety, installation, commissioning, maintenance, troubleshooting, and repair.
• Conduct training at LG Academies, Associate Academies, and designated field locations; administer practical and written assessments as needed.
• Provide technical guidance to instructors, internal teams, and customers; support field evaluations and commissioning when needed to reinforce practical training.
• Collaborate with regional LG Field Teams to align training content and delivery with contractor and market needs.
• Support assigned academy operations, including training schedules, instructional materials, laboratory readiness, equipment, software, controls, and learner amenities.
• Coordinate equipment installation, upgrades, maintenance, contractor work, and approved work orders, including applicable EP portal submissions.
• Support assigned Associate Academies with training equipment and laboratory needs; publish training schedules at least eight weeks before each quarter.

Benefits

• No-cost employee premiums for eligible employees and dependents for medical, dental, vision, and prescription benefits.
• Company matching contributions to a 401(k) Retirement Savings Plan, with immediate vesting and several investment options.
• Paid Time Off program including company holidays and a combined bank of paid sick and vacation time.
• Performance-based Short-Term Incentives, varying by role.
• Access to confidential mental health resources.
• Personal fitness goal incentives.
• Paid parental leave.
• Family support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed