Senior Product Service Engineer

Caterpillar Inc.•Carapichaima, WV

4d•$128,470 - $192,710•Onsite

About The Position

Caterpillar’s Large Power Systems Division is hiring a Senior Product Support Field Engineer to provide complex technical product support for engine and generator systems serving prime-running gensets in Point Pleasant, West Virginia. The role works closely with the local Caterpillar dealer, the Electric Power industry team, and LPSD engineering to support genset performance, reliability, durability, and availability. The position requires working onsite five days per week, either at a customer site or at the local Caterpillar dealer’s facility, and involves up to 10% travel. Domestic relocation is available; visa sponsorship is not available. A U.S. Government background check may be required if special government clearance is needed. Employment offers are conditioned on successful completion of a drug screen.

Requirements

Bachelor’s degree in engineering, or another degree accompanied by relevant engine/generator-set job-related experience.
Experience working with large gas or diesel engines and Caterpillar dealers.
Thorough knowledge of reciprocating-engine genset applications, their function, and performance.
Excellent written, oral, electronic, and presentation communication skills, with the ability to adapt communication to audiences ranging from dealer technicians to Caterpillar and customer management.
Broad industry knowledge and experience in dealer product-support operations.
Results-oriented, self-starting approach and flexibility to work in a fast-changing environment.
High motivation to produce high-quality work.
Technical aptitude, hands-on experience, and ability to apply engineering principles to solve complex problems quickly.
Demonstrated ability to collaborate with and influence people from different backgrounds and cultures.
Ability to work onsite five days per week at a customer site or local Caterpillar dealer facility.
Ability to travel up to 10%.

Nice To Haves

Broad Caterpillar knowledge and experience in Caterpillar dealer product-support operations.
Working knowledge of Caterpillar applications and tools such as SIS, TMI, Electronic Technician, and Cat Inspect.
Working knowledge of SC2 and CANape, and experience with data-logging equipment and instrumentation.
Experience in equipment condition monitoring and applied failure analysis.

Responsibilities

Enhance communications between the factory, dealer, and customer.
Identify application and installation issues and communicate corrective actions.
Train and assist Caterpillar dealer personnel with advanced troubleshooting.
Provide expert-level advanced troubleshooting onsite.
Investigate product issue reports and gather relevant data.
Perform post-failure root cause analysis.
Provide hands-on, product-specific service training onsite for operators and technicians.
Deploy and follow field-test equipment.
Assist Caterpillar dealers in understanding and implementing Service Publications, TIBs, Engine News, Service Magazines, and Service Letters.
Identify opportunities for services growth.
Work safely and help ensure the safety of others.
Maintain a daily presence at customer sites and dealer workshops.