Senior Product Owner - Contact Center / IVR

ZipStaff•Indianapolis, IN

About The Position

ZipStaff is hiring a Senior Product Owner to support the development and execution of product vision, strategy, and roadmaps for assigned product or solution areas. The role works closely with business and technology teams to deliver solutions that meet user and business needs, and serves as product owner for specific features or components by representing user and business needs to technology teams. The position supports product lifecycle management, cross-functional delivery, roadmap and release planning, requirements definition, prioritization, stakeholder engagement, documentation, testing, performance monitoring, and change management. It is a five-month W2 contract based in Indianapolis, Indiana.

Requirements

Experience in AI SDLC ownership and execution.
Demonstrated support of product or solution strategy, roadmap development, and execution.
Experience supporting development of business cases.
Experience collaborating with a team to plan and manage work across diverse, multiple teams.
Intellectual curiosity and analytical skills in areas of moderate complexity.
Knowledge of current and possible future policies, practices, trends, technology, and information affecting the department or business area.
Ability to solve moderately complex problems creatively and analytically.

Nice To Haves

Experience in financial services, including mutual funds, investment research, and investment tools and solutions.
Experience or coursework in product management, business analysis, or technology projects.
Product Manager or Product Owner certification.

Responsibilities

Assist in managing the lifecycle of assigned products or solutions, including planning, implementation, and ongoing monitoring.
Act as product owner for specific features or components, representing user and business needs to technology teams.
Support cross-functional product teams in delivering initiatives on time and within scope.
Assist in creating product roadmaps, including release cycles and stakeholder deliverable timeframes.
Track product progress, manage risks, and ensure timely resolution of issues.
Collaborate with technology teams to define requirements, prioritize work, and deliver product enhancements.
Run daily standups, sprint and PI planning, and backlog grooming.
Engage stakeholders to gather feedback, communicate updates, and capture functional requirements, user experience requirements, business rules, and permissions.
Support product documentation, release plans, and training materials.
Monitor product performance and user engagement using analytics and feedback, and recommend improvements.
Participate in testing strategies to optimize product features and user experience.
Research industry trends and emerging technologies to inform product decisions.
Help prioritize product enhancements and feature development, balancing user voice, business operational needs, and empirical data across release cycles.
May develop and help implement change management strategies to support adoption of new products or processes.
Help facilitate communication, training, and readiness activities for impacted teams.