IVR / Contact Center Application Developer

TalentOla • Philadelphia, PA

11h

About The Position

The IVR / Contact Center Application Developer builds and supports IVR solutions, contact center applications, APIs, and cloud-based services to enhance customer service operations. The role uses Java, Spring Boot, microservices, Node.js, AWS, Amazon Connect, and Genesys Cloud. It includes designing and maintaining IVR, call-routing, and self-service solutions; integrating contact center platforms with CRM systems, databases, and third-party applications; and configuring call flows, queues, routing strategies, and customer interaction workflows. The developer also troubleshoots production issues, optimizes performance, supports deployments, and participates in code reviews, CI/CD processes, and Agile development activities. The position works with business and technical teams to deliver customer service solutions.

Requirements

• 5+ years of experience in Java development.
• Strong experience with Spring Boot, REST APIs, and microservices.
• Hands-on experience with Amazon Connect and/or Genesys Cloud.
• Experience developing IVR and contact center solutions.
• Strong knowledge of AWS cloud services.
• Experience with Node.js.
• API integration experience with CRMs, databases, and third-party systems.
• Knowledge of OAuth, JWT, and API security.
• Experience with GitHub, CI/CD pipelines, and Agile/Scrum.
• Strong troubleshooting and production support skills.

Nice To Haves

• Experience in healthcare, payer, provider, or customer service environments.
• Experience with Amazon Lex.
• Knowledge of event-driven architectures and messaging systems.
• AWS or Genesys Cloud certifications.
• Experience with monitoring tools such as CloudWatch, Splunk, Dynatrace, or New Relic.
• Exposure to Docker and Kubernetes.

Responsibilities

• Develop applications using Java, Spring Boot, microservices, and Node.js.
• Build and support REST APIs and backend services.
• Design and maintain IVR, call-routing, and self-service solutions using Amazon Connect, Genesys Cloud, and Amazon Lex.
• Integrate contact center platforms with CRM systems, databases, and third-party applications.
• Configure call flows, queues, routing strategies, and customer interaction workflows.
• Develop and support AWS-based solutions using Lambda, API Gateway, SQS, SNS, DynamoDB, and S3.
• Troubleshoot production issues, optimize performance, and support deployments.
• Participate in code reviews, CI/CD processes, and Agile development activities.
• Collaborate with business and technical teams to deliver customer service solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed