Senior Product Owner

GM Financial•Arlington, TX

7h•Hybrid

About The Position

As a member of an Agile Scrum team, the Senior Product Owner is responsible for product success by maximizing the development team's output. The role directs and coordinates product development and serves as a collaborative liaison between Product Management and Product Delivery by prioritizing and evaluating work. The Product Owner maintains the product and team backlogs, leads prioritization of initiatives, and aligns experiences across channels and touchpoints to achieve strong business results. The role works with Program and Product Managers to advise on product roadmaps, and with Agile teams to create high-quality, customer-centric user stories. It partners with vendors and internal departments to define and document tasks, meet deliverables and SLAs, coordinate product-launch scope, and support on-time delivery. The Product Owner communicates with leadership, business partners, and vendors about project status and production performance, and measures product performance against business results. The position also applies innovation, design thinking, Lean methods, and AI tools and practices to improve products, workflows, and customer experiences.

Requirements

Thorough understanding of vision and roadmap creation, and portfolio, program, and team backlog creation, refinement, and prioritization.
Working knowledge of Agile and SAFe Lean enterprise concepts and best practices, including their workplace application.
Experience working in a matrix organization and collaborating with business stakeholders, user experience teams, project managers, product managers, developers, and others.
Ability to define product roadmaps and identify requirements.
Ability to demonstrate servant-leader management principles and practices.
Ability to deliver high-quality product experiences using Design Thinking and Lean methodologies.
Advanced verbal and written interpersonal communication and cross-collaboration skills, including interaction with team members at all levels.
Advanced problem-solving skills, including identifying, analyzing, and resolving issues.
Ability to manage multiple projects simultaneously.
Proficient persuasive, negotiation, and presentation skills.
Ability to use AI tools, such as Microsoft Copilot, to support daily work.
Skills in evaluating AI outputs for accuracy, compliance, and bias.
Experience integrating AI into workflows to improve efficiency or insights.
Familiarity with AI-assisted research, summarization, and content generation.
Understanding of responsible AI use, including ethics and data protection.
Agile certifications required.
6–8 years of experience as a Product Owner or Product Manager on an Agile Scrum team required.
High school diploma or equivalent required.

Nice To Haves

Bachelor’s degree or additional equivalent experience preferred.

Responsibilities

Proactively deliver commitments with little supervision.
Analyze and communicate customer requirements, recommend system, product, and process enhancements, and provide innovative solutions.
Identify and introduce new approaches and technologies for product development.
Explore alternative ways to solve problems and achieve results beyond what is required.
Use innovation tools, creative processes, and cross-functional expertise to generate ideas.
Continuously improve processes, products, and services, and test promising ideas to find new solutions.
Understand current practices and customer experiences by asking questions and engaging with stakeholder needs and behaviors.
Communicate the potential benefits of new ideas and influence stakeholders to gain acceptance of ideas or plans.
Take prompt action when problems arise or situations are identified.
Collaborate with Program and Product Managers on product roadmaps and communicate roadmap initiatives to teams.
Create novel solutions with measurable value for existing and potential customers.
Partner with vendors and internal departments to define and document tasks and ensure timely deliverables within SLAs.
Communicate project status and production performance to leadership, internal business partners, and external vendors.
Coordinate across the business to manage product-launch scope and deliver key features on time.
Work with the Agile team to craft high-quality, customer-centric user stories.
Lead product-backlog prioritization in partnership with Product Management.
Measure product performance using relevant information, processes, and systems to support accountability for business results.