Senior Product Operations Manager

ASSA ABLOY•Austin, TX

About The Position

The Senior Product Operations Manager supports the day-to-day execution of HID’s Physical Access Control Systems (PACS) Product Management organization. Reporting to the VP, Product Management, this senior individual contributor handles product setup and changes in enterprise resource planning systems and coordinates cross-portfolio meetings, roadmap communications, and business review preparation. The role works with Product Management, IT, and other business functions to maintain reliable product data and improve the processes and systems supporting the PACS portfolio. The position is based in Austin, Texas; Cardiff, Wales; or Paris, France. It includes creating and maintaining product records and documentation, guiding product managers on product data standards, representing PACS Product Management in business systems improvements, and resolving setup and data issues. The role also coordinates leadership activities, roadmap materials, sales meeting content, strategic portfolio reviews, and recurring workflows, while tracking priorities and improving processes in partnership with stakeholders and IT. Technical platform administration and delivery remain with the accountable IT teams.

Requirements

Bachelor’s degree in business, operations, information systems, engineering, or a related discipline, or equivalent practical experience.
Substantial relevant experience in product operations, product management, business systems, or operational program management, including ownership of complex cross-functional work.
Hands-on experience creating and maintaining product or item master data in an ERP system, including product structures, setup rules, data validation, and controlled changes.
Experience translating product and business requirements into documented data and process requirements, including business testing, validation, and acceptance of enterprise systems improvements.
Demonstrated ability to coordinate meetings, business reviews, or major events; manage preparation timelines; and secure stakeholder inputs without direct reporting authority.
Strong practical skills with spreadsheets, presentation software, and collaboration tools, including consolidating inputs, checking data accuracy, and producing clear materials for leadership and sales audiences.
Excellent written and verbal communication skills, including the ability to turn product and technical inputs into clear presentations and concise updates; sound judgment and discretion with sensitive business information.
Strong organization and attention to detail, with the ability to balance accurate hands-on systems work, recurring coordination tasks, and competing deadlines across a global organization.

Nice To Haves

Experience with B2B hardware, credentials, software, or connected product portfolios in physical security, identity, industrial technology, or a related sector.
Experience supporting product leaders through recurring planning, communications, and business review activities.
Experience with product lifecycle management (PLM) systems and the flow of product data between ERP, PLM, ordering, and reporting tools.
Experience coordinating roadmap communications, sales meeting content, or strategic portfolio review preparation across regional or global organizations.
Experience improving workflows through standardization, reporting tools, or automation.

Responsibilities

Create, maintain, and validate product, pricing, and item records in Oracle Product Development (PD), Product Data Hub (PDH), and downstream systems; implement approved product setup, change, and lifecycle requests with accurate documentation.
Guide product managers on product structures, attributes, configuration options, and setup rules, and document product data standards with IT and relevant business owners.
Represent PACS Product Management in business systems improvements by defining product data requirements, validating data structures and mappings, and coordinating business testing and acceptance.
Resolve product data and setup issues with IT, Operations, and commercial teams, addressing root causes affecting product availability, ordering, or fulfillment.
Coordinate cross-portfolio product management leadership activities, including scheduling, agendas, preparation materials, participant readiness, decisions, owners, actions, and follow-through.
Consolidate roadmap inputs into current, consistent materials for regional Product Marketing and Sales teams; coordinate reviews and approvals, maintain version control, and manage distribution.
Coordinate product organization content preparation for global sales meetings by defining deliverables, owners, and deadlines, arranging preparation sessions, and tracking reviews and readiness.
Organize preparation for strategic portfolio reviews, including schedules, templates, supporting materials, and preparation meetings.
Capture product systems knowledge and maintain procedures, guidance, and training to support continuity and reduce reliance on individual expertise.
Build and improve repeatable workflows for product requests, change approvals, and systems readiness for launches and lifecycle transitions.
Maintain shared planning calendars, presentation templates, approved roadmap materials, and reference information for consistent PACS communications.
Agree on priorities with the VP; track deadlines, owners, and dependencies across business systems work and leadership commitments; follow up and escalate gaps or blockers.
Partner with IT on product systems requirements and improvements, while technical platform administration and delivery are led by IT teams.
Use practical measures of product data quality, change turnaround, preparation readiness, and action completion to improve recurring processes and reduce manual work.