Senior Manager, Product & Pricing Operations

Salesforce•Indianapolis, IN

5d•$143,400 - $216,900

About The Position

Salesforce is hiring a Senior Manager, Product & Pricing Operations to lead, scale, and inspire a team of analysts and configuration specialists delivering approval rule configurations for global enterprise organizations, including Legal, Revenue Recognition, and Deal Desk. The role sets approval-rule design strategy, allocates team capacity, establishes execution timelines, and ensures the architecture can support business growth while maintaining strict Sarbanes-Oxley (SOX) compliance. The Senior Manager oversees the end-to-end software development lifecycle for approval-rule configurations, including deployment frameworks, quality assurance, peer review, and release controls. The role leads projects from inception through delivery, aligns strategic priorities and solution architectures with business and Information Technology leaders, owns the operational SOX control framework, and supports internal and external audits. The manager establishes and tracks performance metrics such as production incidents, cycle times, and error rates to improve quality and scale throughput.

Requirements

At least 3 years of experience directly managing or developing teams in technical operations, revenue operations, or business systems.
At least 7 years of overall operational experience.
At least 3 years of experience managing enterprise software configuration delivery pipelines, including architectural review, intake prioritization, UAT frameworks, change control, release management, and ongoing production support.
Direct experience with SOX compliance frameworks, defining audit controls, and enforcing risk-mitigation standards across team workflows.
Experience establishing team KPIs, delivering executive performance reports, and using operational metrics to optimize workflows, scale team throughput, and ensure output quality.
Experience aligning priorities across multiple organizations, such as Revenue Recognition, Finance, and Information Technology.

Nice To Haves

Experience using or managing enterprise CPQ platforms such as Salesforce CPQ, Salesforce Revenue Cloud, or Conga CPQ.
Experience with Apex, Salesforce Object Query Language (SOQL), and Salesforce Flows.
Prior management experience overseeing Quote-to-Cash (Q2C) or Deal Desk operations in a SaaS or enterprise software environment.
Salesforce Certified Administrator, Platform App Builder, Salesforce Certified CPQ Specialist, or similar credentials.

Responsibilities

Lead, coach, and develop a team of configuration specialists, including managing capacity allocation and building a high-performance culture.
Set approval-rule design strategy, execution timelines, and team capacity allocation.
Oversee the end-to-end SDLC for approval-rule configurations, establishing deployment frameworks, QA standards, peer-review protocols, and release controls.
Maintain configuration accuracy, business continuity, and zero production downtime.
Lead projects from inception through delivery and align priorities and solution architectures with business and IT leadership.
Own the SOX operational control framework for approval-rule systems, enforce change-management protocols, and lead engagement with internal and external auditors.
Establish and track team performance metrics, including production incident volume, cycle times, and error rates, and use them to scale throughput and optimize operations.