Senior Manager, Product & Pricing Operations

Salesforce•Indianapolis, IN

About The Position

The Senior Manager, Product & Pricing Operations leads, scales, and develops a team of analysts and configuration specialists responsible for approval rule configurations supporting global enterprise organizations, including Legal, Revenue Recognition, and Deal Desk. The role sets approval rule design strategy, allocates team capacity, and manages execution timelines while ensuring the architecture supports evolving business needs and maintains strict Sarbanes-Oxley (SOX) compliance. The role oversees the end-to-end software development lifecycle for approval rule configurations, including deployment frameworks, quality assurance, peer review, and release controls. It also leads projects from inception through delivery, aligns strategic priorities and solution architectures with business and IT leadership, owns the SOX operational control framework, supports auditor engagement, and uses performance metrics to improve quality and scale team throughput.

Requirements

At least 3 years of experience directly managing or developing teams in technical operations, revenue operations, or business systems.
At least 7 years of overall operational experience.
At least 3 years of experience managing enterprise software configuration delivery pipelines, including architectural review, intake prioritization, User Acceptance Testing frameworks, change control, release management, and ongoing production support.
Direct experience with SOX compliance frameworks, defining audit controls, and enforcing risk-mitigation standards across team workflows.
Experience establishing team KPIs, delivering executive performance reports, and using operational metrics to optimize workflows, scale throughput, and ensure output quality.
Experience aligning priorities across multiple organizations, such as Revenue Recognition, Finance, and Information Technology.

Nice To Haves

Experience using or managing enterprise CPQ platforms such as Salesforce CPQ, Salesforce Revenue Cloud, or Conga CPQ.
Experience with Apex, Salesforce Object Query Language (SOQL), and Flows.
Management experience overseeing Quote-to-Cash (Q2C) or Deal Desk operations in a SaaS or enterprise software environment.
Salesforce Certified Administrator, Platform App Builder, Salesforce Certified CPQ Specialist, or similar credentials.

Responsibilities

Lead, coach, and develop a team of configuration specialists; manage capacity allocation and build a high-performance culture.
Set approval rule design strategy, execution timelines, and team priorities.
Oversee the end-to-end SDLC for approval rule configurations, including deployment frameworks, quality assurance standards, peer review protocols, and release controls.
Ensure configuration accuracy, business continuity, and zero production downtime.
Lead projects from inception through delivery and align strategic priorities and solution architectures with business and IT leadership.
Own the operational control framework for SOX compliance across approval rule systems.
Ensure adherence to change-management protocols and lead the team's engagement with internal and external auditors.
Establish and track team performance metrics, such as production incident volume, cycle times, and error rates.
Use operational metrics to optimize workflows and scale team throughput as volume grows.