Senior Product Manager
About The Position
Twilio is hiring a Product Manager for its Onboarding and Compliance product team to manage Porting, Hosting, and ShortCodes. The role leads product strategy, roadmap, and delivery for capabilities that enable customers to onboard, migrate, and maintain phone numbers globally. Priorities include scaling automated self-service workflows, strengthening fraud and regulatory compliance guardrails, and migrating legacy capabilities to modern platform architectures. The position is remote and based in the United States, but cannot be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team meetings, and employees may be asked to attend in-person gatherings, functional off-sites, or customer meetings on an ad-hoc basis. Twilio describes itself as a remote-first company. Compensation ranges vary by location and are provided only for eligible locations: $128,560–$160,700 in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.; $136,000–$170,000 in New York, New Jersey, Washington State, or California outside the San Francisco Bay Area; and $151,120–$188,900 in the San Francisco Bay Area. The role may also be eligible for Twilio’s equity plan and corporate bonus plan. The successful candidate’s starting salary is determined by factors including skills, experience, and geographic location. Applications are intended to be accepted until October 26, 2026, subject to change based on business needs.
Requirements
- At least 4 years of product management experience delivering scalable SaaS, PaaS, or IaaS products.
- Proven track record of leading successful product launches and driving product strategies.
- Strong analytical thinking, with the ability to use quantitative and qualitative data to make product decisions, gain executive buy-in, and pursue measurable outcomes.
- Excellent communication and interpersonal skills, including the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders.
- Strong technical, analytical, and UI/UX design understanding, with the ability to dive into details while maintaining perspective on broader goals.
- Initiative, ownership, and accountability to interpret vague priorities, manage conflicting inputs, and advance initiatives amid ambiguous and complex challenges.
- Bachelor’s degree in Computer Science or Engineering, or equivalent practical experience.
Nice To Haves
- Experience building products or services related to APIs or developer experience.
- Experience working in a regulated ecosystem.
Responsibilities
- Own and execute the product vision, roadmap, and quarterly planning for the Hosting, Porting, and ShortCodes product suites.
- Translate complex operational, regulatory, and technical requirements into product requirement documents (PRDs) for engineering teams.
- Develop and communicate the product vision, strategy, and roadmap; generate excitement and obtain buy-in.
- Partner with go-to-market teams to launch products and enable sales and marketing teams to drive adoption and growth.
- Conduct regular, data-driven business reviews analyzing product execution and revenue and market accomplishments.
Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Possible eligibility for equity grants, incentive programs, commissions, health and wellness benefits, retirement contributions, and other benefits depending on role and location
- Support for employee volunteering and donation efforts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
