Senior Product Manager

Twilio

4d•$128,560 - $188,900•Remote

About The Position

Twilio is seeking a Product Manager for its Onboarding and Compliance product team to manage Porting, Hosting, and ShortCodes. The role leads product strategy, roadmap, and delivery for core capabilities that enable customers to onboard, migrate, and maintain numbers globally. Key areas of focus include scaling automated self-service workflows, strengthening fraud and regulatory compliance guardrails, and migrating legacy capabilities to modern platform architectures. The role is remote and based in the United States, but candidates cannot be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team in-person meetings. Employees may also be asked to attend in-person team gatherings, functional off-sites, or customer meetings on an ad-hoc basis. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and other benefits that vary by location. Depending on the role, employees may also be eligible for incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The role may be eligible for Twilio’s equity plan and corporate bonus plan. The posting lists estimated salary ranges of $128,560–$160,700 for certain listed locations; $136,000–$170,000 for New York, New Jersey, Washington State, or California outside the San Francisco Bay Area; and $151,120–$188,900 for the San Francisco Bay Area. These ranges are stated to apply only to candidates hired in the listed locations, despite the role’s location restrictions elsewhere in the posting.

Requirements

At least 4 years of product management experience delivering scalable SaaS, PaaS, or IaaS products.
Proven track record of leading successful product launches and driving product strategies.
Strong analytical thinking skills, including the ability to use quantitative and qualitative data to make product decisions, gain executive buy-in, and drive measurable outcomes.
Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders.
Strong technical, analytical, and UI/UX design understanding, with the ability to dive into detail while maintaining perspective on broader goals.
Initiative, ownership, and accountability to interpret vague priorities, manage conflicting inputs, and advance initiatives amid ambiguous and complex challenges.
Bachelor’s degree in Computer Science or Engineering, or equivalent practical experience.

Nice To Haves

Experience building products or services related to APIs or developer experience.
Experience working in a regulated ecosystem.

Responsibilities

Own and execute the product vision, roadmap, and quarterly planning for the Hosting, Porting, and ShortCodes product suites.
Translate complex operational, regulatory, and technical requirements into product requirements documents (PRDs) for engineering teams.
Develop and communicate the product vision, strategy, and roadmap, generate excitement for them, and obtain buy-in.
Partner with go-to-market (GTM) teams to launch products and enable sales and marketing teams to drive product adoption and growth.
Conduct regular data-driven business reviews analyzing product execution and revenue and market accomplishments.