Senior Product Manager (Ops Portal)

O2E Brands • Overland Park, KS

4h • Hybrid

About The Position

1-800-GOT-JUNK? is hiring a Senior Product Manager for its Product & Technology team in Kansas City. The role is responsible for building the operator platform that supports operations managers’ daily tasks and reporting needs. The Product Manager will shape the vision and develop the next generation of mobile and web applications for field operations, helping improve service delivery, efficiency, innovation, and the customer experience.

The role owns the product vision, strategy, and roadmap in alignment with business objectives and leads the product lifecycle from discovery through launch and iteration. It involves close collaboration with engineering, design, marketing, sales, operations, senior leadership, and the franchise community. The position also uses research and performance data to guide product decisions and continuous improvement, and contributes to developing the product management function through mentoring.

The position follows a hybrid work model. Team members in the Vancouver, Toronto, and Kansas City hubs are expected to work from the office several days each month, including scheduled collaboration and company connection days.

Requirements

• At least 7 years of progressive product management experience, including at least 3 years at a senior level.
• Experience defining and executing product strategy and roadmaps.
• Results-driven B2B product experience, with end-to-end ownership of complex products and the ability to translate business needs into scalable solutions that support revenue growth and long-term customer value.
• Deep empathy for users and ability to identify pain points, turn them into clear problem statements and experiments, and develop solutions.
• Expertise using data and KPIs to inform product decisions and measure success.
• Ability to think strategically about complex problems, prioritize effectively, and collaborate across engineering, operations, frontline teams, and executive levels.
• Solid understanding of modern software development, including agile/agentic approaches, and interest in applying automation and AI to operational efficiency.
• Proven ability to deliver products on time and on budget, with attention to detail and a focus on customer experience.

Nice To Haves

• Experience working within a franchise environment.
• B2B product experience supporting field operations.

Responsibilities

• Define and own the product vision, strategy, and roadmap for the operator platform in alignment with business objectives.
• Lead the end-to-end product lifecycle, from ideation and development through launch and iteration.
• Collaborate with and influence engineering, design, marketing, sales, and senior leadership to deliver high-impact solutions.
• Conduct ongoing external research and discovery with the franchise community to understand customer needs, competitors, and industry trends.
• Gather and prioritize requirements, balancing customer feedback with business goals and technical constraints.
• Track product performance and use data insights to inform continuous improvement.
• Mentor other product managers and contribute to the maturation of the product management function.

Benefits

• Company Profit Sharing Program.
• Comprehensive extended health and dental benefits.
• Paid time off, including annual vacation and personal days.
• Hybrid work environment with flexibility to work remotely and from corporate offices.
• Professional development opportunities.
• Health and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed