Senior Product Manager (Ops Portal)

1-800-GOT-JUNK? • Mission, KS

1d • Hybrid

About The Position

1-800-GOT-JUNK? is seeking a Senior Product Manager to build and advance the operator platform that supports operations managers with daily operational tasks and reporting. As part of the Product & Technology team, the role shapes the vision for next-generation mobile and web applications for field operations customers and helps improve service delivery, efficiency, innovation, and product offerings.

The role develops and executes a product roadmap grounded in company strategy, service delivery, and underlying technology, with the goal of creating a unified experience for teams and customers. It owns the operator platform's product vision and strategy, leads products through their full lifecycle, uses research and data to guide decisions and improvement, and collaborates across functions and senior leadership. The role also mentors other product managers and contributes to the development of the product management function.

The position is based in Kansas City and follows a hybrid work model. Employees at the Kansas City, Vancouver, and Toronto hubs are expected to work from the office several days each month, including scheduled team collaboration and company connection days.

Requirements

• At least 7 years of progressive product management experience, including at least 3 years at a senior level.
• Experience defining and executing product strategy and roadmaps.
• Results-driven B2B product ownership or management experience, ideally supporting field operations, with end-to-end ownership of complex products.
• Ability to translate business needs into scalable solutions that drive revenue growth and long-term customer value.
• Strong user empathy and ability to identify pain points and translate them into problem statements, experiments, and solutions.
• Expertise using data and KPIs to inform product decisions and measure success.
• Strategic thinking, effective prioritization, and collaboration across engineering, operations, frontline teams, and executives.
• Solid understanding of modern software development, including agile or agentic approaches, and interest in using automation and AI to improve operational efficiency.
• Proven ability to deliver products on time and on budget with attention to detail and a focus on customer experience.

Nice To Haves

• Experience working within a franchise environment.

Responsibilities

• Define and own the operator platform product vision, strategy, and roadmap in alignment with business objectives.
• Lead the end-to-end product lifecycle, from ideation and development through launch and iteration.
• Collaborate with and influence engineering, design, marketing, sales, senior leadership, and other teams to deliver high-impact solutions.
• Conduct ongoing external and franchise-community research to understand customer needs, competitors, and industry trends.
• Gather and prioritize requirements, balancing customer feedback, business goals, and technical constraints.
• Track product performance and use data insights to guide continuous improvement.
• Mentor other product managers and contribute to maturing the product management function.

Benefits

• Company profit-sharing program
• Extended health and dental benefits
• Paid time off, including annual vacation and personal days
• Hybrid work environment with flexibility to work remotely and from corporate offices
• Professional development opportunities
• Health and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed