Manager - Digital Product Ops

American Express•New York, NY

16h•$103,750 - $174,750

About The Position

The Manager will lead product go-to-market and operations across the digital Discovery Membership vertical supported by AI technology. Serving as a central business contact, the role leads risk-related product requirements and product operations, and drives speed to market while balancing controls and risk mitigation for strategic Amex Digital Labs projects. The position requires a strong understanding of Membership AI product initiatives and subject matter expertise in relevant American Express policies and processes. Amex Digital Labs catalyzes digital innovation by originating, incubating, and managing emerging products and platforms. Its focus areas include digital payment solutions, digital experiences drawing on servicing and lifestyle assets, and products and services based on emerging technologies and trends.

Requirements

Exceptional interpersonal, communication, and influencing skills, including the ability to build relationships, negotiate effectively, and align diverse stakeholders.
Strong ownership and autonomy; ability to navigate ambiguity, exercise sound judgment, and drive results in a fast-paced environment.
Proven execution and prioritization skills, including managing competing demands, meeting critical deadlines, and delivering high-quality outcomes.
Strategic, analytical, and creative problem-solving abilities, with a track record of overcoming challenges and developing innovative, actionable solutions.
Strong program and project management expertise leading complex, cross-functional initiatives across Product, Technology, Marketing, Operations, Servicing, Legal, Compliance, and Information Security.
Ability to rapidly reprioritize workloads, pivot execution plans, and respond effectively to evolving business needs and emerging technologies.
Excellent executive communication and storytelling skills, including translating complex concepts into clear, compelling PowerPoint presentations and leadership narratives.
Intellectual curiosity and passion for innovation, particularly in digital experiences, AI, emerging technologies, payments, and membership offerings.
Technical acumen and product fluency, including the ability to articulate product capabilities and translate technical concepts into business value.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

Experience with AI-enabled products.

Responsibilities

Lead go-to-market execution and product operations for digital membership and AI initiatives, including global launches of new products, features, and enhancements.
Manage end-to-end launch execution with Amex Digital Labs and stakeholders in Legal, Compliance, Privacy, Risk, Control Management, Marketing, and Servicing, securing required governance reviews, approvals, and cross-functional buy-in.
Influence cross-functional and cross-business partners to align strategic priorities, business requirements, resources, and launch readiness.
Own launch planning and execution, managing milestones, deliverables, dependencies, and stakeholder communications to support accountability and timely delivery.
Build stakeholder alignment, secure buy-in, resolve issues, accelerate decisions, and share best practices across the go-to-market organization.
Adapt priorities, workloads, and execution strategies in response to changing business needs and the evolving AI landscape.
Use customer, merchant, partner, and internal feedback to shape product strategy and innovation and improve product experiences.
Anticipate and mitigate risks, addressing roadblocks to protect launch timelines and business outcomes.
Improve operational excellence by simplifying processes, scaling tools and playbooks, and accelerating speed to market.
Monitor post-launch performance, identify insights, and apply lessons learned to future launches.