Manager - Digital Product Ops

American Express • New York, NY

7d

About The Position

The Manager will lead go-to-market execution and product operations for digital Discovery Membership experiences and AI initiatives within Amex Digital Labs. The role serves as a central business contact for risk-related product requirements and operations, driving speed to market while maintaining appropriate controls and risk mitigation. The successful candidate will develop a strong understanding of Membership AI initiatives and relevant American Express policies and processes. The position works across business and functional teams to plan and deliver launches, support product strategy, address risks, and improve operational processes and post-launch performance.

Requirements

• Exceptional interpersonal, communication, and influencing skills, including the ability to build relationships, negotiate, and align diverse stakeholders.
• Strong ownership and autonomy, sound judgment, and the ability to navigate ambiguity and deliver results in a fast-paced environment.
• Proven execution and prioritization skills, including managing competing demands and meeting critical deadlines.
• Strategic, analytical, and creative problem-solving abilities, with a record of developing actionable solutions.
• Strong program and project management expertise leading complex cross-functional initiatives across Product, Technology, Marketing, Operations, Servicing, Legal, Compliance, and Information Security.
• Ability to reprioritize, adjust execution plans, and respond to evolving business needs and emerging technologies.
• Excellent executive communication and storytelling skills, including creating clear PowerPoint presentations and leadership narratives from complex concepts.
• Intellectual curiosity and interest in digital experiences, AI, emerging technologies, payments, and membership offerings.
• Technical acumen and product fluency, including the ability to explain product capabilities and translate technical concepts into business value.
• Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

• Experience with AI-enabled products.

Responsibilities

• Lead go-to-market execution and product operations for digital membership and AI initiatives, including global launches of products, features, and enhancements.
• Manage end-to-end launches with Amex Digital Labs and partners in Legal, Compliance, Privacy, Risk, Control Management, Marketing, and Servicing to obtain required governance reviews, approvals, and cross-functional buy-in.
• Align cross-functional and cross-business partners on strategic priorities, business requirements, resources, and launch readiness.
• Own launch planning and execution, including milestones, deliverables, dependencies, and stakeholder communications.
• Build stakeholder alignment, resolve issues, accelerate decision-making, and share best practices across the go-to-market organization.
• Adapt priorities, workloads, and execution strategies in response to business needs and changes in the AI landscape.
• Inform product strategy and innovation using feedback from customers, merchants, partners, and internal stakeholders.
• Anticipate and mitigate risks and address roadblocks to protect launch timelines and business outcomes.
• Improve operational excellence by simplifying processes, scaling tools and playbooks, and accelerating speed to market.
• Monitor post-launch performance, identify insights, and apply lessons learned to future launches.

Benefits

• Benefits, programs, and flexibility that support colleagues personally and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed