Senior Product Manager, Health and Telemetry

Ford•Dearborn, MI

1d•$115,500 - $218,100•Hybrid

About The Position

Ford Energy, a wholly owned Ford Motor Company subsidiary, designs, manufactures, and services grid-scale and commercial DC battery energy storage systems. The Senior Product Manager will own and lead the telemetry and battery health software for these products, helping customers monitor and manage field assets while enabling Ford Energy to diagnose issues and provide service faster and at lower cost. The role defines the product roadmap for gathering asset data and turning it into actionable insight about asset health. It leads discovery, business-case development, and cross-functional delivery, and identifies opportunities to use AI for fault detection, health estimation, anomaly detection, and degradation forecasting. The position is responsible for moving AI capabilities from pilots into reliable, responsible production use at fleet scale, with suitable evaluation criteria, guardrails, human oversight, and impact measurement. The Senior Product Manager works with customers, service and engineering teams, partner systems, and internal groups including Cybersecurity, Legal, Project Operations & Performance, software engineering, data science, UX design, and analytics. The role analyzes telemetry and service data, tracks product outcomes, incorporates customer feedback, and makes data-backed recommendations to executive leadership. This is a hybrid position requiring onsite work four or more days per week.

Requirements

High school diploma or equivalent combination of relevant education and experience.
10 or more years of progressive growth and experience leading Product Management in a large-scale environment.
5 or more years leading digital product development or AI-enabled products from planning through launch and improvement.
3 or more years delivering AI-enabled features, or a strong working understanding of how modern AI systems are built and managed.
3 or more years building systems where AI operates autonomously, with demonstrated ability to make those systems reliable.
Experience shipping AI- or ML-enabled product features, or a strong working understanding of how LLM-based and agentic systems are built, evaluated, and governed in production.
Experience with software that handles substantial amounts of data or connects to equipment.
Strong communication, leadership, and customer-focused skills.

Nice To Haves

Domain knowledge in battery energy storage, battery management systems, EV batteries, or connected industrial assets, particularly diagnostics, health monitoring, or predictive maintenance.
Familiarity with industrial data, telemetry or IoT platforms, time-series data, or security requirements for utility and critical-infrastructure systems.
Prior experience deploying agentic AI, copilots, or automation in operational or customer-facing workflows, including defining guardrails, evaluation frameworks, and human oversight.
Bachelor's degree in Business, Engineering, Data Science, Human-Computer Interaction, or a related field.
Master of Business Administration.

Responsibilities

Own discovery and business-case development for telemetry and asset health products, grounding the roadmap in customer and internal research and in uptime, warranty, and cost-to-serve outcomes.
Define how asset data reaches Ford Energy and its customers through integrations with partner systems and Ford Energy hardware, coordinating with Cybersecurity, Legal, and customers on data access, security, and approvals.
Identify where AI can improve asset health outcomes, including fault detection, health estimation, anomaly detection, and degradation forecasting.
Lead responsible AI deployment from pilot through production, including evaluation criteria, guardrails, human-in-the-loop design, and measurement of customer and business impact.
Analyze telemetry and service data to identify recurring failure modes, avoidable site visits, and ways to shorten diagnosis and resolution times.
Translate product vision into clear product definitions and technical requirements, and coordinate delivery with Project Operations & Performance, software engineering, data science, UX design, and analytics teams from concept through launch and iteration.
Implement AI-powered feedback loops to monitor customer feedback, identify user friction, and prioritize product improvements.
Synthesize customer insights, technical constraints, and financial projections into recommendations for executive leadership to secure buy-in and investment.
Define and track input and output metrics demonstrating business and customer impact for telemetry and health products.
Monitor customer and service users in a structured way to improve adoption, usability, and outcomes continuously.

Benefits

Immediate medical, dental, vision, and prescription drug coverage.
Paid parental leave, new parent ramp-up programs, and subsidized backup childcare.
Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
Vehicle discount program for employees and family members and management leases.
Tuition assistance.
Employee resource groups.
Paid time off for individual and team community service.
Generous vacation time, sick/personal time, and paid holidays, including time between Christmas Eve and New Year's Day.
Performance-based bonuses.
Competitive compensation package.