Senior Product Manager
About The Position
The Contact Center Advancement (CCA) Data Pillar turns signals from customer interactions into trusted data, meaningful insights, and better business decisions. As CCA modernizes contact center platforms, expands digital channels, and adopts AI-enabled experiences, the team provides enterprise data foundations, data products, analytics, reporting, and AI enablement for operational and customer insights. The Senior Technical Product Manager serves as a delivery-focused product partner and owner for one or more Agile teams within the CCA Data Pillar. The role translates business priorities, customer needs, and data objectives into a clear, prioritized, delivery-ready backlog; drives execution; defines minimum viable products (MVPs); and ensures business value is delivered predictably and sustainably. The position may be performed by telecommuting from anywhere within the U.S., subject to UnitedHealth Group’s Telecommuter Policy.
Requirements
- 5+ years of Agile Product Manager, Product Owner, or Business Analyst experience supporting data, analytics, reporting, or platform products.
- 3+ years of experience leading backlog ownership, prioritization, requirements discovery, user story development, and acceptance criteria definition.
- 3+ years of hands-on experience using Agile and product planning tools such as Rally, Nimble, Aha!, or equivalent.
- 3+ years of experience managing stakeholders and facilitating cross-functional alignment across business and technology teams.
- 3+ years of demonstrated, quantifiable experience working with enterprise data products, data quality metrics, analytics, reporting, and operational KPIs.
Nice To Haves
- Experience with modern cloud data platforms and analytics technologies such as Snowflake, Databricks, Power BI, data warehousing, AI, machine learning, or advanced analytics.
- Knowledge of contact center operations, customer experience analytics, customer journey measurement, enterprise reporting, data governance, or healthcare data.
- SAFe Product Owner/Product Manager (POPM), Certified Scrum Product Owner (CSPO), or equivalent Agile and product credentials.
- Experience supporting distributed delivery teams and collaborating effectively with global stakeholders across multiple time zones.
Responsibilities
- Own, prioritize, and maintain the team's backlog, balancing strategic product features, technical enablement, operational support, and mandatory commitments.
- Translate complex business problems and data objectives into well-defined features, user stories, acceptance criteria, and measurable outcomes.
- Maintain delivery-ready work for upcoming sprints and Program Increments (PIs), ensuring scope, dependencies, risks, and sequencing are clearly understood.
- Lead day-to-day product engagement with engineers, architects, analysts, QA, and Scrum Masters, providing rapid requirement clarification and product decisions.
- Define MVPs and phased delivery approaches that release value early while supporting scalable, enterprise-grade data solutions.
- Engage business, operational, and product leadership stakeholders to align team execution with broader product vision, roadmaps, and business priorities.
- Use product, delivery, adoption, and data-quality metrics to evaluate outcomes, identify improvement opportunities, and guide backlog prioritization.
- Leverage enterprise-approved AI tools to streamline daily workflows, automate routine tasks, and drive continuous improvement.
- Evaluate emerging technology trends to inform solution design, workflow efficiency, and strategic product innovation.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
