Senior Product Manager

Follett Higher Education • Westchester, IL

6d

About The Position

Follett Higher Education is a leading educational service provider and omnichannel retailer, supporting more than 6 million students through 1,100 physical and 1,750 eCommerce campus stores across North America. Its mission is to inspire, enable, and celebrate the higher education journey by providing top-tier service to campuses and their students.

The Senior Product Manager leads the development and execution of a core area of Follett’s product offering. Working closely with design, engineering, and business stakeholders, this role defines product strategy, shapes customer experiences, and drives growth in a technology-focused education environment.

Requirements

• Bachelor's degree or equivalent experience.
• At least 6 years of product management experience, including direct collaboration with design and engineering teams.
• Demonstrated track record of driving company growth through end-to-end product development.
• Excellent communication and presentation skills, including the ability to translate technical concepts for diverse audiences.
• Ability and willingness to travel up to 10%.

Nice To Haves

• Experience working in education technology, preferably in higher education.
• Deep understanding of the full course materials lifecycle, from adoption collection to content delivery.
• Data-driven mindset with hands-on experience using product analytics to inform decisions and facilitate experiments.
• Proficiency in SQL for querying relational databases to extract insights and support product analysis.

Responsibilities

• Define and communicate a product vision aligned with company goals, user needs, and market trends, translating it into initiatives with measurable outcomes.
• Build and maintain a prioritized product roadmap based on customer needs, market research, and business objectives, and maintain alignment as priorities evolve.
• Lead the full product development lifecycle, from discovery and requirements gathering through launch; write user stories, define success criteria, and work with engineering, design, and QA on sprint planning, iteration, and releases.
• Build relationships with customers, end users—including administrators, instructors, and students—and stakeholders to understand context and identify pain points.
• Conduct competitive and market analysis and monitor emerging technologies to identify opportunities and risks that may affect product strategy and the roadmap.
• Serve as the primary point of contact for the product area across internal stakeholders, supporting transparency, alignment, and accountability across sales, marketing, support, and operations.
• Partner with marketing and sales on product positioning, messaging, training materials, launch plans, product rollouts, and customer onboarding.
• Define and track product metrics and KPIs; use data to guide enhancements, feature iteration, adoption, and customer satisfaction.
• Coach and mentor junior product managers and promote a collaborative, user-centered culture that values innovation, transparency, and continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior