Senior Product Manager - Centralized Billing Solutions

Lineage Logistics•Farmington Hills, MI

6h•Remote

About The Position

Lineage is seeking a Senior Product Manager to shape strategy and own end-to-end outcomes for complex product areas within its Invoicing Solution. The enterprise billing platform connects warehouse chargeable events, customer contracts and rates, charge management, and invoice generation and delivery to support accurate, timely billing across Lineage’s cold storage network. This is a remote position, and work authorization sponsorship is not available now or in the future. The role translates strategic goals into actionable solutions, influences across functions, and mentors developing Product Managers. It advances reliable, no-touch billing workflows to free Customer Care and Operations for higher-value work. The Senior Product Manager owns product strategy, roadmap, lifecycle, and outcomes, from vision through implementation and post-launch evaluation, and works with business and engineering partners to align priorities, deliver changes, support adoption, and continuously improve the product. The position requires a bachelor’s degree and typically at least eight years of product management or equivalent relevant experience, including leadership of complex initiatives across multiple teams. Experience with enterprise billing, financial systems, or warehouse and logistics software is preferred. Travel may be up to 20% of the time.

Requirements

Bachelor’s degree.
Typically 8 or more years of product management or equivalent relevant experience, including leadership of complex initiatives across multiple teams.
Demonstrated experience owning end-to-end product outcomes and translating product strategy into execution.
Understanding of Agile methodologies and software industry standards and best practices.
Ability to engage directly with engineering teams to create technical user stories.
Understanding of technical architecture and its limitations.
Strong familiarity with backend products, data flows, and integration approaches such as APIs.
Ability to influence without authority and communicate complex information to business, technical, and executive stakeholders.
Strategic product planning and analytical skills, including evaluating tradeoffs across product areas and navigating ambiguity.
Excellent organizational skills and ability to function in a fast-paced, highly visible, and changing environment.
Ability to travel up to 20% of the time.

Nice To Haves

Experience with enterprise billing, financial systems, or warehouse and logistics software.

Responsibilities

Shape product strategy and develop roadmaps for assigned product areas and services, aligning business goals, customer needs, and technical feasibility.
Partner with Finance, Operations, Commercial, Customer Care, and Engineering to prioritize opportunities and communicate product vision, tradeoffs, and outcomes to stakeholders.
Collect and analyze user feedback and billing exceptions to understand workflows and business needs and shape requirements, features, and end products.
Identify information that supports data-driven decisions and rapid issue resolution, including traceability from warehouse events through charges to invoices.
Produce and/or review business requirements for rate application, charge validation, and exception handling.
Own product lifecycle and outcomes from vision through implementation and post-launch evaluation; lead cross-team alignment on facility rollout, user adoption, and continuous improvement.
Define and monitor KPIs for strategic outcomes, performance, adoption, and value, including billing accuracy and timeliness, no-touch processing, manual exceptions, and billing-related credits.
Partner with Finance to evaluate return on investment and track financial benefits.
Collaborate with geographically diverse agile teams to execute the roadmap and coordinate integrations with warehouse management systems and downstream systems such as Salesforce and Workday.
Lead cross-team planning and tradeoff discussions, manage dependencies and risks across delivery streams, and maintain stakeholder communication and feedback loops.
Understand end-to-end warehouse and billing processes to identify opportunities for scalable integrations, auditable transactions, and standardized workflows across facilities.
Mentor Product Managers and advance product discovery, delivery, and Agile practices across teams.