Product Manager, Billing (Senior Staff)

Kong • Albany, NY

1d • $160,000 - $230,000

About The Position

Kong is building the future of AI connectivity, empowering developers to connect, secure, and scale their applications with speed and intelligence. We are hiring a Product Manager, Billing to lead the product and systems work behind how Konnect makes money: entitlements, metering, checkout, invoicing, provisioning, and the enterprise and marketplace motions that surround them. In this role you are the product owner of Konnect's commercial operating layer: the systems that translate what Sales sells and what customers use into what ends up on an invoice. That means plan and entitlement design, the usage metering pipeline, self-serve checkout and subscription lifecycle, customer organization and billing admin experiences, enterprise billing workflows (CPQ sync, custom contracts), and cloud marketplace billing. You will work hand-in-hand with Product Growth, Pricing & Packaging, Finance, GTM, Sales, and Engineering. This role reports to the Sr Director, Product (Platform) and sits at the intersection of two multi-year transformations: Kong's move from a single-product API gateway company into a multi-product enterprise, and Monetization's company-wide overhaul of pricing and packaging. The Billing, Provisioning, and Fulfillment program has historically been manual and relationship-driven. Your job is to turn it into a product, so Sales can sell more, Finance can bill more accurately, and customers get an experience that matches the quality of what they are paying for.

Requirements

• At least 6 years of product management experience in SaaS, with 2 or more spent directly in a billing, monetization, or pricing domain.
• Can reason about the moving parts of a billing stack well enough to co-design the architecture with your engineering partner.
• Have carried a pricing or packaging change from proposal through to production, including financial modeling, plan configuration, grandfathering logic, migrations, sales enablement, and customer communication.
• Have built or scaled consumption-based monetization and understand the tradeoffs between simplicity, accuracy, and customer trust when metering drives the invoice.
• Pull your own numbers when you need them (SQL, Snowflake, Hex, or equivalent) and use data to set priorities rather than to decorate decisions already made.
• Have worked directly with Stripe or a metered billing platform (Metronome, Orb, OpenMeter), not through an engineer.
• Hold billing surfaces (plan pages, checkouts, invoices, usage dashboards) to the same design standard as the rest of the product.
• Have worked in or adjacent to API, infrastructure, or developer-platform products, and are comfortable with the technical context that comes with that territory.
• Independently define and execute the long-term vision to bring billing, fulfillment, and provisioning to best-in-class for the company's success.

Nice To Haves

• Experience leading an end-to-end pricing transformation or building a billing system from scratch.
• Shipped cloud marketplace integrations (AWS, GCP, Azure) or Salesforce CPQ-to-billing integrations.
• Proficiency using LLMs and coding agents as part of your day-to-day product management workflow.

Responsibilities

• Set a multi-year direction for how Konnect prices, meters, entitles, and invoices. Decide what becomes shared platform capability versus what stays feature-specific, and sequence delivery so near-term work lands without creating long-term drag.
• Build the entitlements model that determines what every customer can access within Konnect. Make entitlements a first-class concept that is consistently defined in contracts, enforced in-product, honored by provisioning, and reflected in billing.
• Act as the product and systems counterpart to Monetization. Translate pricing and packaging decisions into production reality: configuring plans, reshaping metering, updating contracts, coordinating customer migrations, and making sure a rollout doesn't disrupt existing revenue.
• Run the event pipeline, aggregation layer, and reporting experiences that show customers what they consumed and what they are being charged. Hold a financial-grade bar on accuracy, auditability, and reconcilability.
• Own how customers self-serve onto a plan, change plans, renew, lapse, and recover. That covers plan discovery, checkout, the underlying payments integration, subscription state, retries and dunning, and the admin surfaces where customers manage their own billing.
• Connect Kong's enterprise sales and channel motions to the billing stack: CPQ-to-entitlement sync, bespoke contract handling, invoice-based billing, and marketplace billing across AWS, GCP, and Azure as we expand our presence there.
• Replace today's manual, high-touch provisioning and fulfillment processes with productized, automated workflows. This includes migrating off our current metering and billing system onto a target stack that supports the new pricing and packaging framework.
• Define the health metrics for the domain, including net revenue retention, billing-driven churn, invoice dispute rate, collections aging, and billing support ticket load. Use them to set priorities and hold the team accountable for results.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed