Staff Product Manager, Billing & Entitlements

Box•Redwood City, CA

10d•$217,000 - $271,500•Hybrid

About The Position

Box is seeking a Staff Product Manager for Entitlements and Billing to join their team in Redwood City. This role is crucial for scaling the business by defining and owning how Box sells, entitles, and bills for both subscription plans and usage. The Product Manager will be responsible for the entire customer and go-to-market (GTM) experience, from purchase through usage, overage, and reporting, ensuring clarity for customers on what they receive, use, and are charged for, across both self-serve and sales-led motions. The position emphasizes an AI-first approach, encouraging the use of AI for faster, smarter decision-making to maximize impact.

Requirements

5–8 years of product management experience, including hands‑on work with entitlements, licensing and billing
Proven PM experience: customer-facing, GTM enablement, and deal support with measurable outcomes.
Strong technical fluency to partner with engineering, owning cross-system architecture decisions
Track record of navigating senior stakeholders and prioritizing effectively in ambiguous, high‑impact spaces.
Customer-obsessed communicator who can synthesize feedback into crisp product decisions and clear narratives.
Based in the Bay Area with ability to work from Box’s Redwood City office.
Boxers are expected to work from their assigned office a minimum of 3 days per week.

Nice To Haves

Approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Responsibilities

Lead product strategy for entitlements and billing, connecting self-serve and sales-led journeys for customer experience from purchase through usage, overage, and reporting.
Prioritize improvements to how customers buy, upgrade, downgrade, and cancel when usage is part of the plan; partner with Engineering and Design to deliver those changes through checkout, trial-to-paid, contract, and entitlement flows.
Partner with customers, Sales, SEs, and post-sales to understand use cases and pain points; collaborate with Product teams to translate insights into requirements for allotments, overage policy, alerts, and admin reporting.
Treat usage, entitlement, and invoice data as a product surface: ensuring data integrity with established controls — reconciliation, auditability, and clear definitions.
Own the Product platform for new consumption based billing features.
Collaborate with Build, Pricing, Finance, and Revenue Operations on packaging and catalog updates, to take features with plan and price changes to market.
Align senior stakeholders and field teams by triaging requests, setting focus, and communicating trade-offs and impact.
Enable GTM with positioning, value narratives, and deal support so GTM can speak to usage, overages, and upgrades with confidence.