Senior Product Manager

Digital Room•Salt Lake City, UT

1d•$130,000 - $165,000•Remote

About The Position

Digital Room is hiring a remote Senior Product Manager to own and continuously improve the eCommerce purchasing experience across its brands. The role covers product configuration, pricing presentation, cart, checkout, payment, mobile purchasing, and other conversion-related experiences. The Senior Product Manager will identify customer pain points, advocate for intuitive purchasing journeys, and apply emerging eCommerce trends and best practices. The role defines and manages the purchasing experience roadmap, turning business objectives, customer feedback, and data into requirements, business cases, user stories, acceptance criteria, and success metrics. It leads prioritization and initiatives from concept through launch, and improves product management processes and cross-functional workflows. The Senior Product Manager leads conversion optimization and experimentation, analyzes customer behavior and funnel performance, and partners with UX and Engineering on experiments and A/B tests. In collaboration with Engineering and QA, the role also improves purchasing platform performance, reliability, scalability, quality, usability, and operational readiness. It works with Operations Integration on launches, pricing updates, promotions, and product configuration initiatives. The position defines and tracks performance metrics, analyzes transaction and funnel results, develops ROI analyses, and communicates insights and recommendations to stakeholders and leadership. It collaborates across Engineering, QA, UX, Marketing, Content, Digital Media, Operations Integration, and Leadership to align teams and deliver shared outcomes.

Requirements

At least 8 years of Product Management experience.
At least 5 years managing eCommerce products and customer-facing experiences.
Proven experience optimizing eCommerce purchasing experiences, including product configuration, cart, checkout, payment, and conversion funnels.
Strong experience with conversion optimization, experimentation, and A/B testing.
Experience with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools.
Experience working closely with UX, Engineering, QA, Marketing, and Operations teams.
Strong analytical and quantitative skills, with the ability to translate data into actionable insights.
Excellent communication, collaboration, and stakeholder management skills.
Experience building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact.

Nice To Haves

Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses.
Multi-brand experience is strongly preferred.
Experience with product customization and configuration workflows.
Experience with complex product catalogs, configurable products, and customer-facing eCommerce experiences.
Experience optimizing cart, checkout, payment, and conversion experiences.
Experience with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms.
Experience using experimentation, customer analytics, and funnel analysis to improve conversion and reduce abandonment.
Experience leading large cross-functional initiatives without direct authority.
MBA or equivalent business and product management experience.

Responsibilities

Own and continuously improve the eCommerce purchasing experience across Digital Room brands, including product configuration, pricing presentation, cart, checkout, payment, and mobile purchasing.
Identify customer pain points and reduce friction throughout the purchasing journey; advocate for intuitive and effective customer experiences.
Identify emerging eCommerce trends, best practices, and innovative approaches that improve online purchasing.
Define and manage the eCommerce Purchasing Experience roadmap.
Translate business objectives, customer feedback, and data insights into product requirements, business cases, user stories, acceptance criteria, and success metrics.
Lead prioritization to maximize customer and business value, and drive initiatives from concept through launch with measurable outcomes.
Improve product management processes, workflows, cross-functional collaboration, delivery efficiency, and product quality.
Lead conversion rate optimization and checkout performance initiatives; analyze customer behavior, funnel performance, and abandonment trends.
Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests; monitor KPIs and use data to drive improvement.
Partner with Engineering and QA to improve purchasing experience performance, reliability, and scalability, and ensure enhancements meet quality, usability, and performance standards.
Work with Operations Integration on product launches, pricing updates, promotions, and product configuration initiatives; improve deployment processes and ensure operational readiness.
Define and track purchasing and conversion metrics; analyze customer behavior, funnels, and transaction performance to identify trends and opportunities.
Develop business cases and ROI analyses to support prioritization and investment decisions, and communicate results, insights, and recommendations to stakeholders and leadership.
Partner with Engineering, QA, UX, Marketing, Content, Digital Media, Operations Integration, and Leadership to deliver initiatives.
Facilitate cross-functional planning, alignment, and prioritization; build relationships, drive accountability, and communicate roadmap priorities, project status, risks, and business impact.