Senior Product Manager

Upstart

11h•$162,100 - $224,500•Remote

About The Position

Upstart’s Auto Retail team combines AI-powered underwriting with software to improve access to credit and the vehicle-purchasing process. The Senior Product Manager owns the strategy and roadmap for a defined area of Upstart Auto Finance, focusing on turning dealership adoption and activation into lasting engagement. The role builds intuitive experiences that help dealership teams see value quickly and choose Upstart for financing opportunities. The position works directly with dealers and customer-facing teams, and collaborates with Engineering, Design, Analytics, Sales, Implementation, Dealer Success, and external providers. It focuses on addressing dealership workflow challenges, integrating with tools dealers already use, and scaling adoption across independent and franchise dealerships nationwide. The role is remote and the team operates across East and West Coast time zones. Periodic in-person team sessions are encouraged; most teams meet once or twice per quarter for two to four consecutive days.

Requirements

At least 5 years of product management experience building customer-facing software on fast-moving, customer-focused teams.
A track record of measurably improving product activation and engagement as a product scales beyond initial product-market fit.
Strong product judgment and experience defining and executing multi-quarter roadmaps, with ownership from discovery through launch and iteration.
Ability to simplify complex workflows into intuitive experiences that drive adoption and ongoing engagement.
Ability to combine quantitative metrics and qualitative customer insights to make sound decisions, including when information is incomplete.
Clear, persuasive communication and strong collaboration skills, including working directly with customers and aligning technical and business partners on priorities and tradeoffs.
An ownership and growth mindset, including comfort navigating ambiguity, adapting to new information, and continuously improving the product and team practices.

Nice To Haves

Experience building B2B software for small or medium-sized businesses, particularly workflow tools used regularly by customers.
Experience with third-party integrations, fintech, lending, or B2B2C products.

Responsibilities

Own the strategy and roadmap for dealer activation and engagement, translating customer needs and business goals into priorities, requirements, and launch plans.
Build consumer and dealership workflow experiences that make Upstart a natural starting point for dealership financing transactions.
Identify, develop, and build ecosystem partnerships and integrations that create additional value for dealers.
Work directly with dealers and customer-facing teams to understand challenges, identify adoption barriers, and translate feedback into product improvements.
Partner with Engineering, Design, and external providers to connect Upstart with existing dealer tools, including customer relationship management and dealer management systems.
Define and improve activation, repeat usage, and retention metrics; use quantitative analysis and qualitative insights to prioritize opportunities and measure results.

Benefits

Competitive compensation, bonus opportunities, and annual equity grants that vest quarterly.
401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually.
Employee Stock Purchase Plan with discounted stock purchase options for eligible U.S. employees.
Medical, dental, vision, and wellness coverage in the U.S.; supplemental health coverage in Canada.
Health Savings Account contributions for eligible U.S. plans.
Life insurance and disability coverage.
Paid time off, sick leave, and company holidays in line with local requirements.
Paid family and parental leave; duration varies by country.
Family-centered fertility, parenthood, and caregiving benefits.
Employee Assistance Program with mental health support and life-centered resources.
Financial wellness resources, including financial planning tools and a financial concierge service in the U.S.
Annual wellness allowance for physical and emotional well-being and personal development.
Annual productivity allowance for relevant work tools and resources.
Team events, all-company updates, and employee resource groups.
Catered lunches and stocked micro-kitchens at offices in the Bay Area, Austin, Columbus, and New York City.