Senior Product Manager

Microsoft•Redmond, WA

About The Position

Microsoft is seeking a highly technical Product Manager for the Microsoft 365 Core Product Management team, within the Substrate and Work IQ organization. The role will drive the evolution of Substrate Management Plane, the platform that enables Microsoft 365 engineers to automate and orchestrate data center changes across a large, diverse fleet. Its services support at-scale workflow execution, data center inventory, resource management, and service operations for Microsoft 365 services including Outlook, Teams, and Microsoft 365 Copilot. The role focuses on identifying high-friction operational and modernization scenarios and translating them into scalable platform capabilities using AI and agentic automation. The goal is to make complex engineering operations more self-service, predictable, reliable, and efficient while reducing investigation and support effort, automating repeatable workflows, and minimizing bespoke coordination across teams. The work spans foundational management plane services and scenarios in service modernization, capacity, and incident support, including Azure convergence, regional readiness, .NET Core migration, and re-platforming to a container-based solution. The Product Manager will partner with engineering leaders, service owners, and cross-functional teams to define strategy, experiences, and measurable outcomes for a platform used at planetary scale.

Requirements

Bachelor's Degree and 5+ years of experience in product/service/program management or software development, or equivalent experience.
Bachelor's Degree and 8+ years of experience in product/service/program management or software development, or equivalent experience.
At least 2 years of experience taking a product, feature, or experience to market, including design, product-market fit, and launch.
At least 4 years of experience improving product metrics for a product, feature, or experience in a market.
At least 4 years of experience disrupting a market for a product, feature, or experience.
Experience contributing to or delivering products, services, or platform capabilities for cloud services, distributed systems, developer platforms, workflow systems, infrastructure, or engineering operations.
Experience working with engineering teams to translate customer, operator, or business needs into clear product requirements, priorities, and measurable outcomes.
Experience using AI or agentic technologies, or demonstrated ability to identify and evaluate opportunities to apply them to engineering workflows and operational scenarios.
Experience owning a defined product or scenario area through discovery, requirements definition, delivery, adoption, measurement, and iteration.
Experience coordinating cross-functional initiatives, managing dependencies, identifying risks, and driving decisions across engineering teams, partner teams, and organizational boundaries.
Ability to understand technical architectures and dependencies and collaborate effectively with engineers and architects on product requirements, tradeoffs, and delivery decisions.
Experience using customer feedback, operational data, telemetry, or product metrics to identify problems, establish priorities, evaluate solutions, and measure results.
Demonstrated product judgment, structured problem solving, systems thinking, and ability to make progress when the solution path is not fully defined.
Solid written and verbal communication skills, including the ability to communicate product goals, requirements, tradeoffs, status, and results clearly to technical and business stakeholders.
Customer-focused mindset with empathy for developers, service owners, operators, and support engineers, and an interest in simplifying complex engineering experiences.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Responsibilities

Define and drive the vision, strategy, and roadmap for Substrate Management Plane across its control plane services and end-to-end experiences for Microsoft 365 engineering teams.
Identify high-friction operational and support scenarios in capacity, incidents, troubleshooting, regional readiness, and service modernization, and translate them into scalable platform investments and AI-enabled experiences.
Drive the application of AI and agentic automation to engineering operations, including intelligent triage, dependency and risk analysis, guided workflows, recommendation systems, and automation of repeatable support tasks.
Define platform capabilities and experiences that make large-scale service modernization more automated, observable, and self-service, including priority scenarios such as .NET Core migration and re-platforming to a container-based solution.
Partner with capacity, fleet, finance, and engineering teams to identify ways to manage budgets and increase efficiencies.
Use incident, telemetry, customer feedback, and operational data to identify recurring failure patterns, prioritize platform fixes, and create more effective self-service and automated support experiences.
Define intuitive customer and operator experiences for engineers, service owners, operators, and support teams who rely on the platform to execute and troubleshoot critical operations.
Define and measure outcomes, including reduced engineering toil and support burden, faster and more predictable modernization and operational change, and lower operating cost.