Senior Product Manager, Chat, Video, and Collaboration Integrations
About The Position
As the Senior Product Manager for Chat, Video, and Collaboration Integrations, you will own the development of integrations connecting Datadog with tools such as Slack, Microsoft Teams, Google Chat, Zoom, Google Meet, ServiceNow, Jira, and Linear. These integrations help teams receive alerts and notifications, collaborate in channels and meetings, act on Datadog data, and manage tickets through bi-directional syncing with external platforms. You will set the vision for the integrations platform, build new capabilities, and identify integrations as customer needs evolve. The work also supports Datadog products including Incident Response, Security, Alerting, and Bits AI, and enables agentic experiences using real-time context from chats, meetings, and tickets. You will engage with customers and partners, including leading technology organizations, to understand collaboration needs and shape the roadmap.
Requirements
- At least 5 years of product management experience shipping technical B2B SaaS products, including ownership of a product area involving multiple engineering teams.
- Deep experience with integrations, platforms, or developer-facing APIs; ideally involving chat or collaboration tools such as Slack or Microsoft Teams, or ITSM and work-management systems such as ServiceNow or Jira.
- Demonstrated ability to drive roadmaps across organizational boundaries and align stakeholders with competing needs while maintaining speed and focus.
- Strong technical depth and ability to work through webhooks, synchronization models, authentication, rate limits, and AI/LLM trade-offs with engineers.
- Understanding of enterprise IT operations and experience designing for organizational complexity while preserving simplicity.
- Clear, persuasive written and verbal communication; comfortable presenting to executives, customers, and partner leadership, both on stage and in working sessions.
- Bias for action in ambiguous situations.
Nice To Haves
- Experience working with strategic technology partners, or a clear point of view on building productive partner relationships.
- Experience or genuine interest in developer platforms, observability, incident response, ITSM, or AI-assisted and agentic product experiences.
Responsibilities
- Own the end-to-end strategy and roadmap for chat, video, and collaboration integrations, including Slack, Microsoft Teams, Google Chat, Zoom, Google Meet, ServiceNow, Jira, and Linear.
- Build integrations as a platform, including frameworks, APIs, and guidelines that help Datadog product teams deliver chat, video, and collaboration experiences.
- Standardize bi-directional issue and ticket syncing across external work-management systems such as ServiceNow and Jira.
- Integrate AI capabilities across collaboration tools using real-time contextual data from chats, meetings, and tickets to automate actions.
- Deliver scalable enterprise management features, including identity mapping, administrative governance, and security controls.
- Partner with Datadog product managers to plan joint OKRs and make quarterly investment decisions.
- Engage regularly with customers, turn insights into PRDs and design partnerships, and prioritize roadmaps.
- Support Sales, Solutions, and Customer Success on strategic deals and migrations, and equip them to communicate the integration offering.
- Define and track adoption, engagement, and revenue-influence metrics; make and defend roadmap decisions.
Benefits
- High income earning opportunities based on individual performance.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Sales training in MEDDIC and Command of the Message.
- Intradepartmental mentor and buddy program for in-house networking.
- Inclusive company culture and the ability to join Community Guilds (employee resource groups).
- Free global Spring Health benefits for employees and dependents age 6 and older.
- Competitive global benefits, which may vary by country and nature of employment.
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match.
- Paid time off.
- Fitness reimbursements.
- Discounted employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
