Chat Product Manager
About The Position
The Product Manager for Zoom Chat’s enterprise layer owns the admin controls, compliance frameworks, and cross-organization capabilities that large and regulated customers rely on. The role sets product direction for IT, security, and compliance teams governing organizational messaging, and works closely with Engineering, Design, Data Science, Security, and Legal to deliver technically rigorous, operationally meaningful products. It is suited to a technical product manager focused on the systems and infrastructure that support enterprise adoption at scale. This is a hybrid role requiring on-site presence two days per week at Zoom’s Seattle, Washington office; remote arrangements are not available. The Zoom Chat Product Team develops messaging experiences and enterprise capabilities that enable organizations to deploy Chat securely and at scale.
Requirements
- 5 to 8 years of product management experience, including demonstrated end-to-end ownership of a product or major product surface.
- Experience with messaging, collaboration, or communication products.
- Experience with enterprise administration, security, and compliance.
- Direct experience shipping AI-powered product features and the ability to articulate the product decisions behind them.
- Ability to reason about system architecture, APIs, permissions, and data models alongside engineering teams.
- Excellent written and verbal communication skills, including the ability to frame tradeoffs for engineering and executive audiences.
- Comfort with a flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings.
Responsibilities
- Own the admin, compliance, and external collaboration roadmap from strategy and requirements through delivery and post-launch iteration.
- Define admin settings and policy controls that scale from small businesses to large, regulated enterprises.
- Translate regulatory and compliance requirements into product requirements in partnership with Security and Legal.
- Build admin analytics and dashboards that provide IT and compliance teams visibility into usage, adoption, and policy.
- Shape the permissions and trust model for external users and shared channels across organizations.
- Collaborate with Engineering, Design, and other stakeholders to scope, sequence, and deliver features against committed timelines.
- Communicate roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market.
- Drive a consistent, unified experience across desktop, mobile, and web clients.
Benefits
- Benefits and options intended to support employees’ physical, mental, emotional, and financial health, work-life balance, and community involvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
