Senior Product Manager

3Si Security Systems • Lawrenceville, GA

13h • Remote

About The Position

The Senior Product Manager is accountable for 3Si’s complete software and hardware product portfolio, including strategy, roadmap, lifecycle, and commercial success. The role is the primary point of accountability for product decisions and balances enhancement of established products with evaluating and introducing new product opportunities. It requires expertise in connected hardware development and software/SaaS delivery practices.

The Senior Product Manager leads and develops a team of Product Specialists, setting priorities, assigning product responsibilities, and coaching team members. The role collaborates with executive leadership and teams across Engineering, Operations, Supply Chain, Quality, Sales, Customer Success, Marketing, and Training to align product direction with business objectives and coordinate product activities from concept through end of life.

This is a remote role, with a preference for candidates based in or near Lawrenceville, Georgia who are available for a hybrid work arrangement. Travel is less than 20%.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field.
• At least 6 years of experience in product management or a closely related product-focused role.
• Demonstrated experience owning both hardware and software products; connected devices paired with cloud or SaaS platforms are preferred.
• At least 3 years of experience directly managing and developing product management or product specialist staff.
• Track record of launching new products and managing established products through enhancements, releases, and end of life.
• Experience working with engineering, manufacturing, and supply chain partners on hardware development and production.
• Strong customer-facing, executive-level communication, and relationship-building skills.
• Ability to manage multiple priorities and lead effectively across departments.
• Deep understanding of the full product lifecycle for connected hardware and software/SaaS products.
• Proven ability to set product strategy and make data-informed prioritization decisions across a multi-product portfolio.
• Demonstrated people leadership, including coaching, delegating, and developing team members.
• Excellent presentation, communication, and interpersonal skills, with the ability to influence executives, customers, and cross-functional teams.
• Ability to translate complex technical concepts into clear requirements, business cases, and customer-facing messaging.
• Strong financial acumen, including pricing, product cost, margin, and ROI analysis.
• Working knowledge of agile software development and hardware development processes, such as stage-gate and new product introduction.
• Strong project management and organizational skills with attention to detail.

Nice To Haves

• MBA or another advanced degree.
• Familiarity with IoT, GPS/cellular tracking technologies, and security or loss-prevention industry trends.
• Pragmatic Institute or similar product management certification.
• Candidates based in or near Lawrenceville, GA, available for a hybrid work arrangement.

Responsibilities

• Own the product strategy, vision, and multi-year roadmap for all software and hardware offerings, aligned with company goals and market needs.
• Manage the portfolio holistically, balancing investment across product lines, verticals, and hardware and software initiatives, and make prioritization and trade-off recommendations to leadership.
• Define and track product success metrics, including revenue, margin, adoption, customer satisfaction, and quality; report portfolio performance to executive leadership.
• Develop business cases for new products, major enhancements, and product retirements, including market sizing, pricing, cost, and return-on-investment analysis.
• Identify product, integration, and market opportunities and lead evaluation of build, buy, and partner options.
• Lead, mentor, and develop Product Specialists, including hiring, onboarding, goal setting, performance management, and career development.
• Assign product-line and vertical ownership across the team and ensure portfolio coverage, accountability, and consistency.
• Establish and maintain product management processes, templates, and tools, and review team deliverables to improve requirements, customer insight, and cross-functional communication.
• Plan team capacity and resources and advocate for staffing needs as the portfolio grows.
• Own requirements and roadmaps for software offerings, including web, mobile, cloud/SaaS, and integrations.
• Partner with Engineering on agile planning, backlog prioritization, sprint and release reviews, and user acceptance testing.
• Set priorities related to software usability, reliability, security, scalability, and integrations with customer and partner systems.
• Coordinate software release communications, documentation, and readiness with internal teams and customers.
• Own requirements and lifecycle for hardware offerings, including GPS tracking devices and accessories, from concept through end of life.
• Partner with Engineering, Operations, Supply Chain, and Quality on hardware development, prototyping, testing, certification, and production readiness.
• Manage hardware product cost targets, component availability and obsolescence, carrier and regulatory certifications, form factor, and battery life.
• Coordinate hardware and firmware roadmaps with software platforms so devices and applications deliver a cohesive customer solution.
• Plan product transitions, last-time buys, and end-of-life communications with Sales and Operations.
• Serve as a senior product resource for customers and prospects through executive meetings, demonstrations, presentations, and strategic account discussions.
• Gather and evaluate customer feedback, market research, and competitive intelligence to inform product strategy and priorities.
• Partner with Marketing and Sales on product positioning, pricing, messaging, launch plans, and sales enablement materials.
• Partner with Training and Customer Success to prepare internal teams and customers for new products and releases.
• Lead launch planning and execution for hardware and software offerings.
• Serve as the primary liaison between customers, executive leadership, and internal teams on product-related matters.
• Monitor product performance, quality trends, support issues, and field feedback, and drive corrective actions and improvements.
• Stay current on industry developments, emerging technologies, competitive products, and regulatory changes affecting 3Si’s markets.
• Prepare product updates, analysis, and recommendations for executive leadership.

Benefits

• Comprehensive medical, dental, vision, life insurance, and short- and long-term disability benefits starting on the first day.
• 401(k) retirement savings plan with company match.
• Competitive benefits and a flexible work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior